Caitlyn Kellum
Wauseon
Summary
Driven and dedicated to fostering growth and understanding in diverse groups, bringing extensive knowledge of effective training methodologies and proven ability to engage and motivate learners. Adept at developing tailored training programs that meet individual needs, with strong focus on empathy, patience, and collaboration. Highly skilled in creating inclusive and supportive environment conducive to learning, leveraging persuasive communication to inspire change and development. Committed to continuous improvement and innovation in training practices, ensuring optimal outcomes for all participants.
Overview
16
16
years of professional experience
Work History
Expo Trainer
Texas Roadhouse
09.2021 - 11.2024
- Coached employees on best practices, providing constructive feedback to support their own professional growth
- Diligently maintaining table orders and timeliness of tickets being prepared
- Remaining calm and communicating clearly along team members, effectively collaborating with others, aiding our sales during peak hours allowing for team building
- Quickly advancing by cross training and knowledge along multiple stations
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events.
- Demonstrated exceptional adaptability by effectively managing unexpected situations, ensuring a seamless experience for all guests.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
Esthetician
Massage Therapy Clinic
08.2020 - 05.2022
- Developed customized treatment plans for each client based on their skin type and individual needs.
- Ensured customer satisfaction by providing excellent customer service.
- Used product and skincare knowledge to promote and sell services and retail products.
- Maintained a clean work environment while adhering to safety regulations and sanitization standards.
- Provided a variety of skincare services, such as facials, chemical peels, facial and body waxing, and swedish massage.
- Kept detailed records of client information such as allergies, medical conditions, and skin care history.
- Educated clients on proper skincare routines and homecare products, promoting long-term skin health and maintenance.
- Held consultations with clients to obtain information about contraindications and examine skin to evaluate suitability of treatments and correct treatment plans.
- Utilized professional communication techniques to build relationships with clients and encourage return visits.
- Collaborated with coworkers to complete tasks and coordinate accordingly by appointment scheduling (ex: couples massages and facials, spa bundle packages).
- Demonstrated ability to manage multiple tasks and upsells while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Identified ways to improve efficiency in operations and implemented process changes.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Enhanced relaxation and stress relief with integration of aromatherapy techniques during sessions.
Barista/Bookseller
Barnes and Noble
10.2018 - 02.2019
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Delivered high-quality customer service to promote company's culture, values, and mission
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Operated cash registers and handled cash and card transactions
- Utilized cash register or POS system to receive and process payments
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Prepared and served coffee, espresso drinks, and teas
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Welcomed customers and answered questions regarding menu items and preparation methods
- Memorized or referenced readily accessible information to relay to customers
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Presented and explained drink menu, answering questions to educate customers
- Answered customer phone calls and appropriately addressed questions and complaints
- Observed proper food handling procedures and upheld company policies and procedures
- Trained new baristas on proper coffee preparation techniques
- Took customer orders to convey to other employees for preparation
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Adhered to all health codes while preparing specialty beverages according to company specifications
- Wrapped, labeled, and dated food items for sale
- Remembered personal preferences and allergy information to build customer loyalty
Caretaker
Jacktone Road Care Home
09.2017 - 04.2018
- Maintained a clean, safe, and comfortable environment for all guests.
- Performed and assisted with cleaning duties as necessary.
- Performed general cleaning duties such as vacuuming, dusting, washing windows and mopping floors to provide a safe and clean atmosphere for residents.
- Prepared morning, evening, and dinner meals for residents and assisted them in any aid needed during their meal.
- Reliable for transporting residents to-and-from their weekly behavioral schooling.
- Ensured that supplies and equipment were available in adequate amounts.
- Collaborated with management and guests to create weekly food plans and grocery lists that accommodated specific dietary plans.
- Coordinated weekly outings and activities with management and guests to promote an excitement and overall mental and physical wellness.
- Inspected and maintained property grounds, buildings and equipment to ensure safety and cleanliness through out my shift.
- Prepared daily reports on any behavior improvements or changes.
- Followed established behavioral protocols and procedures to maintain compliance with regulations.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Developed strong relationships with residents and families, fostering trust and open communication.
Barista
Jumpin Beanz
09.2014 - 05.2017
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Delivered high-quality customer service to promote company's culture, values, and mission
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Utilized cash register or POS system to receive and process payments
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Provided exceptional customer service by anticipating customer needs before they arise
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Ensured compliance with local health codes during daily operations within the cafe environment
- Trained new baristas on company processes and product preparation
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Managed inventory levels through regular cycle counts to ensure adequate supply levels
- Provided customers with product details, coffee blends, and preparation descriptions
- Distributed samples of popular coffee blends to create sales opportunities
- Updated signage and displays to promote new and expanded products and services
- Employed creative ideas when developing new drink recipes or menu items
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Weighed, ground and packed coffee beans for customer purchase
- Provided efficient and courteous service to customers at all times
Nursery
Lighthouse Fellowship Church
02.2009 - 08.2014
- Enhanced children's development by implementing age-appropriate activities and playtime.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and other nursery staff members.
- Supported language development through regular storytelling sessions, sing-alongs, and rhyming games.
- Contributed to the enhancement of fine motor skills with art projects, puzzles, and other hands-on activities.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
- Collaborated with lead teachers to develop engaging lesson plans tailored to each child''s individual needs.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
- Maintained a safe and nurturing environment for young children, ensuring their physical, emotional, and mental wellbeing.
- Prepared nutritious snacks according to dietary guidelines while accommodating any food allergies or restrictions.
- Maintained detailed records of each child's progress and behavior patterns for parents.
- Organized weekly lesson plans to maintain structure while allowing flexibility for spontaneous learning opportunities.
- Responded to inquiries from parents and guardians.
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Assisted in potty training and toilet hygiene.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Logged information regarding naps and feedings administered.
- Encouraged children's emotional and social development.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children.
Education
Certification - Esthetics
Ravenscroft Beauty School
Fort Wayne, IN09-2018
High School Diploma -
Hanford West
Hanford, CA06.2014
Skills
- Planning and coordination
- Public speaking
- Group and individual instruction
- Time management
- Multitasking abilities
- Solid track record of reliability and flexibility towards team efforts
- Ability to engage with customers
- Training programs
- Employee development
- Quick problem-solving abilities
- Attention to detail and presentation
Timeline
Expo Trainer
Texas Roadhouse
09.2021 - 11.2024
Esthetician
Massage Therapy Clinic
08.2020 - 05.2022
Barista/Bookseller
Barnes and Noble
10.2018 - 02.2019
Caretaker
Jacktone Road Care Home
09.2017 - 04.2018
Barista
Jumpin Beanz
09.2014 - 05.2017
Nursery
Lighthouse Fellowship Church
02.2009 - 08.2014
Certification - Esthetics
Ravenscroft Beauty School
High School Diploma -
Hanford West
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