Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn King

Akron

Summary

Dynamic Store Manager with a proven track record at The Exchange, excelling in cash handling and customer service. Successfully reduced staff turnover through effective employee training and motivation. Enhanced customer satisfaction by implementing feedback systems, fostering a positive work environment, and ensuring compliance with safety regulations.

Overview

2026
2026
years of professional experience

Work History

Store Manager

The Exchange
03.2022 - 07.2025
  • Assisted in daily operations and customer service activities to enhance store efficiency.
  • Supported team members in maintaining store cleanliness and organization standards.
  • Provided product knowledge assistance to customers, improving overall shopping experience.
  • Collaborated with staff on visual merchandising strategies to optimize product displays.
  • Developed familiarity with cash handling procedures and point-of-sale systems for efficient transactions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Shift Manager

Dunkin' Donuts
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
  • Enforced health and safety regulations, maintaining a clean and safe work environment for staff and customers.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Cultivated professional working relationships with peers and supervisors.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.

Shift Manager

Burger King
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Managed inventory levels, coordinating timely restocking to minimize product shortages.
  • Monitored cash handling procedures, ensuring accuracy in transactions and financial reporting.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Supervised ongoing daily production phases.

Education

High School Diploma -

Springfield High School
Akron, OH

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Delegating work
  • Quality assurance

Timeline

Store Manager

The Exchange
03.2022 - 07.2025

Shift Manager

Dunkin' Donuts

Shift Manager

Burger King

High School Diploma -

Springfield High School

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