Open To Work
Caitlyn Lapham
Frederick,MD
Summary
Diligent Receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
The Freedom Center
01.2024 - Current
- Greets and helps consumers as needed
- Participates in Monthly meetings
- Excellent Phone etiquette
- Proficient in Microsoft office and Computers and CIL suite
- Superb Office etiquette
- Ability to know how to scan and copy documents
- Printer knowledge
Dietary Aide
Homewood Retirement
06.2022 - 07.2022
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery and presentation.
- Monitored inventory levels, reporting shortages for timely replenishment.
Cashier
Giant Food Stores
06.2006 - 08.2006
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on register operations and customer interaction protocols.
Summer Intern
Food And Drug Administration
2005 - 2005
- Assisted in project coordination, ensuring timely completion of deliverables.
- Conducted research to support data-driven decision-making processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelors of Arts - Interdisciplinary studies in Psychology and Conflict Analysis
Salisbury, MarylandHigh School Diploma -
Walter Johnson High School
Bethesda, MDSkills
- Team collaboration
- Problem-solving skills
- Telephone etiquette
- Listening skills
- Time management
- Attention to detail
- Customer service
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Filing
- Sensitive information handling
Affiliations
Sierra Club and the Freedom Center
Timeline
Front Desk Receptionist
The Freedom Center
01.2024 - Current
Dietary Aide
Homewood Retirement
06.2022 - 07.2022
Cashier
Giant Food Stores
06.2006 - 08.2006
Summer Intern
Food And Drug Administration
2005 - 2005
Bachelors of Arts - Interdisciplinary studies in Psychology and Conflict Analysis
High School Diploma -
Walter Johnson High School