Caitlyn Larocque
Stratford,CT
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Skilled in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Associated Podiatrists
Fairfield, CT
11.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Cashier
Creative Kitchen and Catering
Shelton, CT
08.2023 - 11.2024
- Trained new team members in cash register operation, stock procedures and customer services.
- Provided exceptional customer service by greeting patrons and addressing inquiries regarding products and services.
- Ensured the checkout area, including countertops, registers, windowsills, and floors, were consistently clean and organized.
- Processed cash and credit card transactions, issued receipts, and provided accurate change to customers.
- Delivered outstanding customer support through active listening and engagement, enhancing the overall shopping experience.
- Performed daily recovery tasks to maintain a clean and efficient store environment, optimizing operational productivity.
Porter
Affineco
Shelton, CT
01.2022 - 08.2023
- Performed general cleaning tasks, including sweeping, mopping, and vacuuming floors, and ensuring cleanliness of bathrooms, kitchens, and other common areas.
Emptied trash cans and disposed of waste in accordance with proper procedures, maintaining a sanitary environment. - Cleaned windows, mirrors, walls, and ceilings; dusted furniture and wiped down all surfaces to maintain cleanliness throughout the facility.
- Replenished restroom supplies such as toilet paper, paper towels, and soap dispensers to ensure facilities were fully stocked and functional.
- Assisted with special custodial projects as directed by supervisors or managers to ensure effective maintenance and care of the facility.
- Disinfected high-touch areas, including doorknobs, handrails, escalator buttons, and elevator controls, to maintain health and safety standards.
Education
High School Diploma -
Stratford High School
Stratford, CT03-2014
Skills
- Customer Service
- Payment Collection
- POS Systems
- Patient scheduling
- Workflow optimization
- Records maintenance
- Medical charting
- EMR / EHR
- Typing and filing
- Time management skills
- Written and verbal communication
- Inventory Management
- Organizational abilities
- Staff Training
Certification
- Food Safety Certification
Timeline
Medical Receptionist
Associated Podiatrists
11.2024 - Current
Cashier
Creative Kitchen and Catering
08.2023 - 11.2024
Porter
Affineco
01.2022 - 08.2023
High School Diploma -
Stratford High School
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