Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlyn Lawson

Altoona,IA

Summary

Experienced with patient care and support, delivering compassionate assistance in daily living activities. Utilizes effective communication and teamwork skills to enhance patient comfort and safety. Knowledge of maintaining hygiene standards and ensuring clean environment in clinical settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Grannys Sweet Freeze Shoppe
04.2025 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Echo Valley Country Club
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Filing Assistant

O'Brien Settlement Services
06.2020 - 08.2024
  • Supported the transition to digital storage systems by scanning physical documents into electronic formats accurately.
  • Collaborated with team members to resolve any discrepancies or issues in filed documents.
  • Reduced errors in file management by consistently double-checking and verifying data entry.
  • Maintained confidential records securely, adhering to company policies and legal requirements.
  • Provided backup support to administrative staff with data entry tasks during peak workload periods or absences.

Lifeguard

Altoona Aquatics Park
06.2022 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.

Babysitter

Parent Of Child
05.2020 - 08.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Education

No Degree - Nursing

Des Moines Area Community College
Ankeny, IA
05-2028

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Vital signs monitoring
  • Feeding assistance
  • Basic life support
  • Adaptable to change
  • CPR and AED certified
  • Medical terminology
  • Patient care excellence
  • Patient safety
  • Transfer techniques
  • Range of motion exercises
  • Vital signs
  • Attention to detail
  • HIPAA compliance

Certification

  • BLS certification
  • HIPPA trained
  • Mandatory Reporter Child and Adult
  • CPR and AED certified

Timeline

Server

Grannys Sweet Freeze Shoppe
04.2025 - Current

Server

Echo Valley Country Club
06.2024 - Current

Lifeguard

Altoona Aquatics Park
06.2022 - 08.2023

Filing Assistant

O'Brien Settlement Services
06.2020 - 08.2024

Babysitter

Parent Of Child
05.2020 - 08.2022

No Degree - Nursing

Des Moines Area Community College

High School Diploma -

Southeast Polk High School

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