Caitlyn LeJeune
Lake Charles,LA
Summary
Capable and dedicated individual enthusiastic about providing superior support for patients/customers in need of reliable information. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Maintains highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and deescalate potential conflicts.
Overview
7
7
years of professional experience
Work History
Dental Office Manager
Oak Park Dental
06.2020 - Current
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Explained treatment procedures and instructed patients on home care guidelines.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust within clinic.
EXECUTIVE ASSISTANT
Onyx Services
04.2019 - 05.2020
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Updated and maintained confidential databases and records.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Acted as primary point of contact, coordinating communication and managing executive-level correspondence.
- Organized and executed high-prole meetings, conferences, and events, ensuring seamless logistics.
- Assisted in managing executive pipeline, including coordinating schedules, meetings, and travel arrangements.
- Collaborated with cross-functional teams to ensure smooth execution of projects and deliverables.
- Created and presented reports and presentations, utilizing strong organizational and communication skills.
EXECUTIVE ASSISTANT
iSafe, LLC
01.2018 - 01.2019
- Streamlined office operations by creating and implementing effective filing and organization systems.
- Demonstrated exceptional communication skills in drafting and editing correspondence on behalf of senior executives.
- Managed and organized administrative tasks, ensuring smooth daily operations for team of executives.
- Utilized strong interpersonal skills to effectively communicate with clients, vendors, and colleagues.
- Supported HR department by coordinating employee onboarding, training, and maintaining personnel records.
- Maintained confidentiality of sensitive information and prioritized tasks to meet deadlines efficiently.
DENTAL ASSISTANT
Duos and Thompson, DDS
11.2016 - 01.2018
- Prepared patient x-rays and images for dentist review.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations and treatment, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Monitored patient comfort and safety during dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
ASSOCIATE DEGREE IN OFFICE MANAGEMENT -
Unitech
Lafayette, LA05.2016
CERTIFICATION IN DENTAL ASSISTING -
Unitech
Lafayette, LA01.2015
HIGH SCHOOL DIPLOMA -
Midland High School
Midland, LA05.2014
Skills
- Time management
- Prioritization and organization
- Multitasking
- Problem-solving
- Attention to detail
- Confidentiality
- Patient Relations and Customer Service
- Oral communication
- Customer Relationship Management
- Computer Skills
Timeline
Dental Office Manager
Oak Park Dental
06.2020 - Current
EXECUTIVE ASSISTANT
Onyx Services
04.2019 - 05.2020
EXECUTIVE ASSISTANT
iSafe, LLC
01.2018 - 01.2019
DENTAL ASSISTANT
Duos and Thompson, DDS
11.2016 - 01.2018
ASSOCIATE DEGREE IN OFFICE MANAGEMENT -
Unitech
CERTIFICATION IN DENTAL ASSISTING -
Unitech
HIGH SCHOOL DIPLOMA -
Midland High School
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