Caitlyn Lilley
Austin
Summary
Hardworking and reliable individual that thrives in a fast paced setting built around teamwork and cooperation. A dedicated and dependable worker with great communication skills. Accomplished in elevating client experiences and sales outcomes, with strong experience in client communication, scheduling, and administrative support. Driven by a positive attitude combined with an outgoing personality ensuring superb client interaction and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Health
12.2024 - Current
- Coordinated patient appointments and managed scheduling to enhance service efficiency.
- Processed patient registration and insurance verification, ensuring compliance with organizational standards.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Improved patient satisfaction by providing efficient and friendly service during check outs, registrations, and scheduling appointments.
- Trained new staff on filing, phone etiquette, and other office duties.
- Supported clinical staff by assisting with light house keeping duties, and supply inventory management.
- Facilitated communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
Floral Designer/Assistant Service Manager/Cashier
HEB Grocery Store
04.2016 - Current
- Reviewed sales, customer concerns, and made sure front end ran smoothly and efficiently.
- Provided superior customer service in person and via telephone.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Enhanced customer satisfaction by resolving disputed promptly, maintaining open lines of communication, and ensuring high quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Implemented innovative marketing strategies to attract new clients and increase overall business revenue.
Team Member
Chick-fil-A
01.2015 - 04.2016
- Greeted customers, took orders accurately, and completed transactions on the register
- Performed guest services and food preparation duties
- Operated the drive-thru window in an efficient manner
- Succeeded in a fast paced, team-driven enviroment
Education
High School Diploma -
Oak Ridge Christian School
Oak Ridge North, TXCosmetologist License -
Mannequin Beauty School
Spring, TXSkills
- Highly experienced in customer service
- Reliable, punctual
- Sales and Upselling
- Proficient typist
- Conflict resolution
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
Timeline
Patient Service Specialist
Baylor Scott & White Health
12.2024 - Current
Floral Designer/Assistant Service Manager/Cashier
HEB Grocery Store
04.2016 - Current
Team Member
Chick-fil-A
01.2015 - 04.2016
High School Diploma -
Oak Ridge Christian School
Cosmetologist License -
Mannequin Beauty School