Caitlyn Lindley
Summary
Enthusiastic Executive Team Leader with eye for detail and more than ten years of experience in customer relations and leadership, both single and multiunit. Effective individual with proven history of solutions-oriented problem-solving with a passion for development and growth.
Overview
16
16
years of professional experience
Work History
Executive Team Leader- GM, Food, Fulfillment
Target
10.2021 - Current
- Establish a culture of accountability through clear expectations and performance management.
- Drive total store sales by understanding impact of each individual department to the store's profits.
- Recruit and hire talented individuals who bring depth and experience to the team, which consists of five Team Leaders and up to 200 Team Members.
- Exemplify knowledge of Best Practice Fundamentals while building a culture of safety and guest first focus among the team.
- Conduct statuses both one on one and in group settings to level set, follow up, and develop Team Leaders
- Asses business and operational metrics to identify gaps in result, root cause of gap, and present efficient resolution.
- Address customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Collaborate effectively with peers and team on initiatives focused on achieving measurable improvements in production quality and workflow.
- Oversee workload of each department and partner with leaders to ensure timely and accurate execution.
Specialty Sales Team Leader
Target
03.2019 - 10.2021
- Championed the "Modernization" sales and service culture bringing a boutique atmosphere to a big box retail store.
- Implemented new methodology of guest service by role playing and observing Team Members and providing feedback.
- Learned and adapted quickly to new technology and software applications. Ensured a strong understanding of purpose and functionality in order to train Team Members on the technology.
- Oversaw operational metrics, personnel, and sales metrics of Style and Electronics departments.
- Delivered clean and on brand sales floor..
- Business unit delivered substantial growth in sales over duration in role.
- Developed and promoted numerous team members into leadership roles in building and across district and region.
- Trained multiple leaders throughout district.
Boutique Team Leader
Francesca's Collections
11.2017 - 03.2019
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Developed strong rapport with customers and created positive impression of business by listening and reacting to needs of customers.
- Recruited, onboarded, and mentored leaders and associates of team.
- Oversaw shipment processing and merchandising of boutique.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations.
- Delivered sale s growth for location, exceeding sales goals by 10% each month in role while maintaining payroll allocations.
Store Manager
Aeropostale
11.2007 - 04.2017
- Hired in 2007 as seasonal temporary associate. In ten years with this company was promoted several times to hold all roles within two locations.
- Managed store employees, teams ranging 15-50, successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw recruiting, onboarding and training of team.
- Processed incoming product and completed floor resets based on season and store promotion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements while maintaining payroll allocations.
Education
Some College (No Degree) - Business Management
Columbia College
Columbia, SCSkills
- Transition Management
- Freight Flow Management
- Inbound and Outbound Operations
- Team Recruitment, Selection, Mentoring
- Supply Ordering and Management
- Staffing and Sales Reporting
- Vendor Relations
- Relationship Building and Management
- Systems and Software Expertise
- Goals and Performance
- Staff Management
- Team Development
Timeline
Executive Team Leader- GM, Food, Fulfillment
Target
10.2021 - Current
Specialty Sales Team Leader
Target
03.2019 - 10.2021
Boutique Team Leader
Francesca's Collections
11.2017 - 03.2019
Store Manager
Aeropostale
11.2007 - 04.2017
Some College (No Degree) - Business Management
Columbia College
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