Caitlyn Lindley
Piedmont,SC
Summary
Enthusiastic Executive Team Leader with ten plus years experience in team development, KPI analysis, and inventory management. With a passion for team success and a desire to catapult growth, searching for a role that will both allow strengths to shine while providing a challenge that will lead to skill set expansion.
Overview
17
17
years of professional experience
Work History
Store Manager
Bealls
Piedmont, SC
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw hiring, training and mentoring new staff members. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Executive Team Leader- GM, Food, Fulfillment
Target
Spartanburg, South Carolina
10.2021 - Current
- Drive total store sales by understanding impact of each individual department to the store's profits
- Recruit, select, and lead hourly leaders and team members. Team consisted of seven leaders and up to two hundred team members.
- Drive culture centered in food safety and compliance.
- Conduct statuses both one on one and in group settings to level set, follow up, and train leaders and team members.
- Asses business and operational metrics to identify gaps and find resolutions.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust. Built relationships with team members to encourage willingness to address concerns and issues.
- Collaborate effectively with peers and team on initiatives focused on achieving measurable improvements in production quality and workflow.
- Exemplify knowledge of guest service fundamentals while building a culture of guest first focus among the team.
- Oversee workload of each department and partner with leaders to ensure timely and accurate completion.
- Established a culture of accountability through clear expectations and performance management.
Specialty Sales Team Leader
Target
Spartanburg, South Carolina
03.2019 - 10.2021
- Learned and adapted quickly to new technology and software applications.
- Oversaw operational, personnel, and sales metrics of Style and Electronics departments.
- Delivered clean and on brand sales floor..
- Business unit delivered substantial growth in sales over duration in role.
- Developed and promoted numerous team members into leadership roles in building and across district and region.
- Trained multiple leaders throughout district.
Boutique Team Leader
Francesca's Collections
Greenville, SC
11.2017 - 03.2019
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Developed strong rapport with customers and created positive impression of business by listening and reacting to needs of customers.
- Recruited, onboarded, and mentored leaders and associates of team.
- Oversaw shipment processing and merchandising of boutique.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations.
- Delivered sale s growth for location, exceeding sales goals by 10% each month in role while maintaining payroll allocations.
Store Manager
Aeropostale
Greenville, SC
11.2007 - 04.2017
- Hired in 2007 as seasonal temporary associate. In ten years with this company was promoted several times to hold all roles within two locations.
- Managed store employees, teams ranging 15-50, successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw recruiting, onboarding and training of team.
- Processed incoming product and completed floor resets based on season and store promotion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements while maintaining payroll allocations.
Education
Some College (No Degree) - Business Management
Columbia College
Columbia, SCSkills
- Transition Management
- Freight Flow Management
- Inbound and Outbound Operations
- Team Recruitment, Selection, Mentoring
- Supply Ordering and Management
- Staffing and Sales Reporting
Timeline
Store Manager
Bealls
02.2024 - Current
Executive Team Leader- GM, Food, Fulfillment
Target
10.2021 - Current
Specialty Sales Team Leader
Target
03.2019 - 10.2021
Boutique Team Leader
Francesca's Collections
11.2017 - 03.2019
Store Manager
Aeropostale
11.2007 - 04.2017
Some College (No Degree) - Business Management
Columbia College