Caitlyn J. Lucas

• Monitors daily operations and supports the Branch Manager in necessary duties.
• Oversees all branch functions in the manager's absence.
• Supervises and mentors Customer Service Representatives.
• Assists and advises Teller Operations Manager.
• Executes all platform responsibilities with a focus on service excellence and sales.
• Assists with business development and sales management activities.
• Cultivates strong client connections founded on experience and trust.
• Maintains regular performance appraisals for subordinates through verbal, written and on-going review programs.
• Performs closings on in Branch Home Equity Line of Credit and Home Equity Loan Products.
• Completes Personal Overdraft Line of Credit applications, processing and closings.

• Directed day-to-day functions of the Banking Center when the manager was unavailable.
• Managed the Banking Center team including both Specialists and Senior Specialists.
• Provided exceptional service while completing platform and teller tasks.
• Managed comprehensive banking center operations and regulatory adherence in the absence of the Banking Center Operations Specialist.
• Supported business growth initiatives.
• Held an active NMLS
• Completed Home Equity Loan and Line of Credit applications and performed closings.

• Developed an in-depth familiarity with the business offerings, workflows, and technologies of the Bank.
• Enhanced understanding of banking concepts specifically related to PeoplesBank.
• Developed strong leadership and management capabilities.
• Achieved experience across 13 departments in 18 months.

Banking Center Specialist - Northampton Banking Center

Head Teller - Amherst Banking Center

Senior Teller - Amherst Banking Center

Teller - Amherst Banking Center