Caitlyn Macias
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record at Best Buy Health, adept in Microsoft Office and exceptional interpersonal skills. Excelled in client development and sales, consistently meeting goals through innovative problem-solving and customer-oriented service. Demonstrated leadership in team collaboration and client satisfaction, enhancing company reputation and performance. As well as being an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Retail Activation Specialist
Best Buy Health
San Antonio, TX
11.2024 - Current
- Respond to a high volume of inbound calls and activation calls from existing and/or new customers, providing customers with relevant, accurate information on products and services.
- Answer customer questions and provide appropriate solutions.
- Maintain a customer focus by listening actively and maintaining composure.
- Present and sell new products, upgrades, and additional value-added services to both new and existing customers, including processing sales orders.
- Maintain performance based on goals and objectives.
- Utilized advanced Excel and Word skills to streamline retail activation processes.
Direct Sales Representative
Google
San Antonio, TX
05.2023 - 09.2024
- Door-to-door salesman professional
- Skilled, knowledgeable, effective, and reliable employee
- Placed in the top 5 TVC sales reps in the first month on the job
- Assisted with training new sales reps who joined the team and ensured a quick onboarding process for new hires
- Motivated the entire team by assisting with different tasks in stand-up meetings
- Acquire new customers via door-to-door sales for one of the most recognizable and trusted brands in the world
- Staff customer acquisition events targeting single-family homeowners and families
- Help build/scale new door-to-door channels by sharing new insights
- Update salesforce with relevant customer information, conversion status, and notes
Patient Care Technician
Fresenius Medical Care
San Antonio, TX
01.2021 - 05.2023
- Compassionate medical professional, a certified nursing assistant dedicated to supporting patients, and contributed basic knowledge of medicine and experience in the field to support the medical care team
- Established a record of reliability and created a positive report with patients
- Recognized for continuous quality care performance and productivity including pre- and post-operative care and indirect patient care
- Served as a liaison between hospital staff, patients, and their family members daily in the emergency room to optimize patient satisfaction and morale
- Listened to patient’s medical and non-medical questions or concerns and discussed their medical and non-medical questions or concerns with healthcare staff to resolve patient’s issues and to provide them a quality stay while they received healthcare treatment
- Assisted patients with walking to scheduled appointments within the hospital
- Escorted patients to treatment rooms
- Enhanced and promoted the hospital in the community by meeting with representatives from various organizations and customers to educate them on healthcare services
- Worked with hospital staff to ensure that patient services were delivered in a safe and effective manner, hospital's processes were followed, customer satisfaction was high, and the coordination of care was evident
- Assisted the medical professionals in establishing targets and goals for patient services
- Championed the mission and vision of the organization and projected a positive and professional image for the hospital in the community
Sales Associate
Dillard’s Inc.
San Antonio, TX
11.2019 - 12.2020
- Great customer service is always my strongest priority
- As a Dillard's sales associate I would happily greet customers, responding to questions, improving engagement with our merchandise and providing outstanding customer service
- Daily achieve sales goal by constant selling and promoting additional products and services with every customer
Shift Supervisor/Barista Trainer
Starbucks Coffee
San Antonio, TX
12.2016 - 06.2019
- Welcome customers by determining their coffee interests and needs
- Educate customers by presenting and explaining the coffee drink menu by answering questions
- Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks
- Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; and maintaining supplies, pastries, and cookies for coffee bar
- Greet customer via drive-thru service & at the counter while obtaining & mixing their orders as requested
- Maintain safe and healthy work environment by following organization standards and sanitation regulations
- Maintain and improve the appearance of the store and coffee bar daily by keeping my area constantly clean
- Having a strong leadership role with the confidence of running a team
Education
Psychology - Psychology with Philosophy
San Antonio College
San Antonio, TX06.2020
High School Diploma -
Holy Cross of San Antonio High School
San Antonio, TX05.2016
Skills
- Strong interpersonal skills
- Self-motivated
- Highly Competitive
- Client development
- Sales experience
- Management Collaboration
- Problem-solving skills
- Customer-oriented
- Microsoft office proficiency
Job related training and skills
- HIPAA compliance
- First aid and CPR
- Measuring and Vital Signs Recording
- Assist patients with basic nursing support
- Sanitize medical equipment
- Attentive to patient needs
- Communicative with doctors and other staff
- Provide emotional support to patients
- Cashier
- Customer Service
- Cleaning
- Microsoft Office
- Management
- Bilingual
Certifications and licensing
- CCHT (Certified Clinical Hemodialysis Technician)
- First Aid Assistant
- CAN (Certified Assistant Nurse)
Job related technology skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Highly skilled in conducting Internet research
Timeline
Retail Activation Specialist
Best Buy Health
11.2024 - Current
Direct Sales Representative
Google
05.2023 - 09.2024
Patient Care Technician
Fresenius Medical Care
01.2021 - 05.2023
Sales Associate
Dillard’s Inc.
11.2019 - 12.2020
Shift Supervisor/Barista Trainer
Starbucks Coffee
12.2016 - 06.2019
Psychology - Psychology with Philosophy
San Antonio College
High School Diploma -
Holy Cross of San Antonio High School
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