Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn McClain

Macomb,Illinois

Summary

Through my work experience I have gathered several skills on how to work with others the most efficiently. I have acquired immaculate listening, communication, and comprehension skills as well as becoming a more compassionate and driven person. My goal is always to do the right thing, be honest and try my best to accommodate to the needs of others. I hope to find a career that shares and highlights these qualities and values.

Overview

5
5
years of professional experience

Work History

Lead Leasing Agent

Macomb Rentals, LLC.
09.2021 - Current
  • Managed leasing process for appropriate tenant placement, streamlining the application and approval procedures.
  • Trained new leasing agents, providing guidance on best practices for client interactions and accomodations for tenants/potential tenants
  • Demonstrated strong communication skills throughout leasing processes, effectively addressing any concerns or questions from both existing residents and prospective tenants.
  • Collaborated with property management/maintenance team to address tenant issues promptly, resulting in increased resident satisfaction levels.
  • Developed strong relationships with local businesses, promoting property visibility and generating referral leads.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected rent and tracked resident payments and information in computer system.
  • Worked with and extensively communicated with potential owners and realtors to show houses and apartment buildings for sale
  • Worked outside of office hours/on call for showings and service requests
  • Kept up with cleaning, stocking, and organizing office
  • Reconciled disagreements and aggravation between tenants and management
  • Negotiated lease terms with prospective tenants to secure mutually beneficial agreements while maintaining compliance with company policies
  • Assisted prospective tenants in paperwork and utility switch completion to facilitate smooth move-in processes.

Hotel Housekeeper

Quality Inn
06.2019 - 08.2021
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Bachelor of Science - Psychology

Western Illinois University
Macomb, IL
05.2024

Skills

Customer Service

Effective Communication

Telephone and email etiquette

Creative Problem-Solving

Relationship Building

Leasing and sales

Community Engagement

Administrative Support

Record preparation

Time Management

Attention to Detail

Multitasking

Reliability

Timeline

Lead Leasing Agent

Macomb Rentals, LLC.
09.2021 - Current

Hotel Housekeeper

Quality Inn
06.2019 - 08.2021

Bachelor of Science - Psychology

Western Illinois University

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Caitlyn McClain