Caitlyn Middendorf
Cincinnati
Summary
Dedicated professional with extensive experience in banking operations and customer service. Skilled in maintaining accuracy in high-volume environments, implementing quality control measures, and fostering teamwork to optimize efficiency and exceed performance goals.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Frisch's Big Boy
Cincinnati, OH
06.2018 - 12.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders accurately, enhancing dining experience efficiency.
- Trained new staff on restaurant protocols and customer service standards.
- Resolved customer complaints swiftly, maintaining positive dining atmosphere.
- Monitored dining area cleanliness, adhering to health and safety regulations.
- Coordinated special events and large party reservations with precision and care.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Lockbox Specialist
Fifth Third Bank
Cincinnati, OH
01.2025 - Current
- Processed high-volume lockbox transactions efficiently and accurately.
- Utilized banking software to manage deposits and reconcile accounts.
- Maintained accurate records of all transactions for auditing purposes.
- Monitored daily operations to ensure compliance with bank policies.
- Implemented quality control measures to enhance transaction accuracy and reduce errors.
- Consistently met or exceeded individual performance metrics, contributing to the overall success of the lockbox department.
- Managed high volumes of incoming mail containing payments, efficiently sorting and routing mail items for prompt processing.
- Demonstrated flexibility in adapting to fluctuating volumes or shifting priorities, maintaining high levels of productivity and quality under varying workloads.
- Collaborated with team members to optimize lockbox processes, sharing best practices and contributing to overall operational excellence.
Education
High School Diploma -
Clark Montessori
Cincinnati, OH05-2019
Skills
- Operational efficiency
- Workflow management
- Banking operations
- Dependability
- Detail orientation
- Honest and dependable
- Time management
- Multitasking
- Team leadership
- Adaptability and flexibility
- Self motivation
- Sorting and filing
Timeline
Lockbox Specialist
Fifth Third Bank
01.2025 - Current
Restaurant Waiter
Frisch's Big Boy
06.2018 - 12.2024
High School Diploma -
Clark Montessori