Caitlyn Moe
Eau Claire,WI
Summary
Motivated house manager known for successfully overseeing events and alleviating issues associated with complex service delivery. Promoting skills. Known for resourcefulness and solutions-oriented problem-solving.
Overview
9
9
years of professional experience
Work History
House Manager
Clearwater Assisted Living
Eau Claire , WI
07.2024 - Current
- Organized and maintained household inventory records, including supplies and equipment.
- Developed systems for efficient management of daily operations in the house.
- Created processes for maintaining security protocols within the house premises.
- Ensured compliance with local health and safety regulations at the residence.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Explained goals and expectations required of trainees.
- Established and enforced procedures and work standards, promoting team performance and safety.
Punch Press Operator
Documation
Eau Claire , WI
05.2023 - 07.2024
- Set up and operate punch press machines to produce parts with precision.
- Adjusted and aligned machine components to ensure accuracy of production.
- Monitored the operation of the press machine to detect any malfunctions or errors.
- Performed regular maintenance on punch presses and other related equipment.
- Inspected finished products for conformance to quality standards.
- Recorded production data such as number of pieces produced, scrap rate.
- Resolved mechanical issues quickly by troubleshooting problems and making necessary repairs.
- Followed all safety protocols when operating machinery and handling hazardous chemicals.
- Performed regular preventive maintenance on punch presses and other related equipment.
- Worked closely with supervisors and managers to resolve any technical issues that arose during operations.
- Assisted in training new employees on the safe use of punch presses.
Service Manager
Hyatt
Eau Claire , WI
08.2021 - 05.2023
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Motivated and supported employees to maintain low turnover.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
Service Engagement Lead
Super Target
Eau Claire , WI
09.2018 - 08.2021
- Developed and implemented strategies for successful customer engagement initiatives.
- Created new processes to improve customer satisfaction and loyalty.
- Provided feedback on customer experience surveys to inform future engagement strategies.
- Coached team members on best practices for building relationships with customers.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Housekeeper
Fairfield Inn And Suites Marriott
Eau Claire , WI
01.2016 - 01.2018
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
Education
High School Diploma -
Memorial High School
Eau Claire, WI05-2016
Skills
- Quality service
- Activities scheduling
- Grocery shopping
- Activity Supervision
- Expense Management
- Cleaning proficiency
- Personal Shopping
- Appointment Coordination
- Laundry Management
- Safety Management
- Staff Training
- Financial Management
- Employee Scheduling
Timeline
House Manager
Clearwater Assisted Living
07.2024 - Current
Punch Press Operator
Documation
05.2023 - 07.2024
Service Manager
Hyatt
08.2021 - 05.2023
Service Engagement Lead
Super Target
09.2018 - 08.2021
Housekeeper
Fairfield Inn And Suites Marriott
01.2016 - 01.2018
High School Diploma -
Memorial High School
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