Caitlyn Molina

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Enhanced customer experiences by efficiently managing reservations and seating arrangements.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Officer of finance
• Officer of grades
• Office of vice president
• Head of standards
• Developed strong relationships with members, fostering trust and loyalty by providing exceptional customer service.
• Maintained accurate records for all member transactions, ensuring efficient account management and data integrity.
• Managed dispute resolution cases effectively by following established guidelines while maintaining empathy towards the member''s situation.

• Answered phone calls and questions in person from the military community regarding benefits
• Remembered all the benefits that comes from any chapter someone in the military community uses
• Learned to navigate a complicated system of enrolling people in the benefits
• Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
• Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
• Exceeded expectations in work-study role by completing tasks ahead of deadlines consistently, earning praise from supervisors.
• Enhanced campus services by efficiently organizing and distributing resources to various departments.
• Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
• Collected, arranged, and input information into database system.

This was a yearly event.

• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Worked with children for 6 hours every Saturday.
• Gave kids a safe space away from judgement and troubling environments
• Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
• Developed and delivered effective and engaging coaching sessions to improve performance.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Promoted good sportsmanship with competing teams on- and off-field.
• Advised head coach on discipline, performance, and other decision-making areas.
• Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
• Ensured safety of all athletes during practice sessions by enforcing proper techniques and closely monitoring adherence to safety protocols.

• Handled thousands of dollars’ worth of equipment
• Stocked medical equipment away in the correct areas of the hospital
• Learned to be both a leader among my peers
• Used strong interpersonal communication skills to convey information to others.
• Maintained clean, neat, and operational facilities to serve program needs.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
• Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.