Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Caitlyn Mong

Customer Service Representative
Wooster,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.

Overview

6
6
years of post-secondary education
10
10
years of professional experience

Work History

Cardmember Service Representative

U.S. Bank
Remote, Remote
06.2021 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained productivity and quality standards at all times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Assembler

Schaeffler Group
Wooster, Ohio
07.2014 - Current
  • Conducted quality assurance inspections on finished components and identified issues.
  • Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
  • Obtained appropriate tooling and fixtures.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Inspected completed torque convertor products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
  • Assembled components with minimal supervision, exceeding all expected project milestones.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Sampled and tested final products to check conformance with production tolerances.
  • Assisted quality assurance by visually inspecting items and removing defective parts.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Maintained excellent attendance record, consistently arriving to work on time

Customer Service Associate

The UPS Store #6071
Wooster, Ohio
08.2011 - 05.2014
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse shipping and packaging options.
  • Described and explained details about shipping and packaging options to inform customers and guide purchasing decisions.
  • Informed customers about special promotions and provided detailed information for various products.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Maintained accurate records in ShipWorks, including materials weights, bill amounts and identified variances.
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
  • Packed and labeled boxes with maximum efficiency.
  • Handled day-to-day shipping and receiving overseeing more than ~50 packages per day.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Education

No Degree - Business

Ohio State University
Columbus, OH
08.2009 - 05.2011

High School Diploma -

Wooster High School
Wooster, OH
08.2005 - 06.2009

Skills

Strong Algebra and general math skills

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Timeline

Cardmember Service Representative

U.S. Bank
06.2021 - Current

Assembler

Schaeffler Group
07.2014 - Current

Customer Service Associate

The UPS Store #6071
08.2011 - 05.2014

No Degree - Business

Ohio State University
08.2009 - 05.2011

High School Diploma -

Wooster High School
08.2005 - 06.2009

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Caitlyn MongCustomer Service Representative