Caitlyn Motter
Summary
Self-directed and results-driven Business Management Professional with a strong background in the cosmetics industry, specializing in the oversight and execution of new and existing projects and product initiatives. Proven ability to assess and understand client needs, translating them into actionable plans that drive business success. Demonstrates strong business acumen, with experience in both sales and office administration and a meticulous attention to detail. Highly motivated to expand industry knowledge, implement innovative solutions, and contribute to continuous process improvement.
Overview
9
9
years of professional experience
Work History
Sr. Manager of Business Development & Sales
Cosmax USA
02.2025 - Current
- Conduct outreach and lead generation by introducing the company to prospective customers and presenting new innovations during scheduled calls.
- Serve as the primary point of contact for new customer inquiries, product developments, and launch execution.
- Analyze monthly projections to stay aligned with sales targets and adjust strategies as necessary.
- Drive development of customer-specific strategies, products, and services through clear communication with cross-functional teams.
- Follow up on marketing presentations and project opportunities to ensure timely execution and alignment with customer goals.
- Source packaging to meet customer expectations, ensuring formula compatibility and quality standards with internal partners.
- Develop and manage realistic timelines with internal teams and customers to ensure on-time project deliverables.
- Collaborate with finance and internal departments to provide accurate costing within gross margin targets; recommend adjustments as needed to meet both internal and customer objectives.
- Generate, publish, and track all documentation related to product development and launch, including regulatory documentation, part number requests, BOM updates, purchase orders, and quality records.
- Participate in meetings concerning customer orders in relation to production planning, scheduling, quality, receiving, and shipping.
- Coordinate customer visits, including scheduling participation from appropriate internal team members.
- Track and update system entries for customer-supplied materials related to new product launches, ensuring accurate delivery and receiving.
- Provide internal and external reporting on customer orders, validating accuracy and alignment of information across teams.
- Collaborate with planning teams to expedite schedules and provide production planning updates to customers.
- Resolve issues through cross-functional collaboration to maintain a proactive, customer-focused approach.
Senior Project Manager
Englewood Lab
09.2018 - 02.2025
- Manage assigned projects and accounts by developing, publishing, and executing project timelines.
- Collaborate with planning team to expedite schedules and provide timely production planning updates to customers.
- Facilitate cross-functional problem-solving to ensure customer satisfaction and proactive issue resolution.
- Coordinate delivery requests with shipping and third-party logistics (3PL) teams to ensure smooth order fulfillment.
- Initiate and provide pricing quotes to customers for ancillary services.
- Schedule and co-lead Gate-Review meetings for all new products alongside the Project Management Manager.
- Oversee formula-related updates, including reformulations and raw material discontinuations, and perform additional duties as assigned.
- Organize weekly/bi-weekly calls with clients and internal teams to maintain communication and project progress.
- Ensure smooth project handoff to customer service and provide ongoing support during transition.
- Assist in resolving customer complaints through investigation, management notification, and recommendation of solutions.
- Coordinate communications to align with organizational goals and objectives.
- Lead and support assigned Project Managers through training, guidance, and decision-making assistance.
- Collaborate directly with PM Manager and VP of Business Development to identify improvements in customer relations, systems, and processes.
- Represent Project Management in the absence of upper management during meetings and time-sensitive decisions.
New Product Development- Project Manager
Intercos America
02.2017 - 09.2018
- Support development of skincare projects, guiding client concepts from initial idea through to final product delivery.
- Coordinate with internal departments including R&D, Packaging, and Regulatory to align on project requirements and timelines.
- Create and maintain timelines, cost spreadsheets, and pricing quotes for internal review and client presentations.
- Schedule and facilitate internal meetings and conference calls to ensure project alignment and progress.
- Monitor strict production timelines to ensure all deliverables meet scheduled ship dates.
Project Development Manager
Verla International
05.2016 - 01.2017
- Assist in the development of skincare and cosmetic products, transforming client concepts into fully realized, market-ready solutions.
- Collaborate with cross-functional teams to customize formulas, packaging, pricing, and project timelines based on client needs.
- Source primary and secondary packaging from domestic and international manufacturers, ensuring quality, cost-effectiveness, and alignment with project requirements.
Education
Bachelor of Science - Business Administration and Management, Marketing
Mount Saint Mary College (MSMC)
05.2016
Skills
- Proven experience managing and executing both large and small scale projects, taking initiative to drive results and meet objectives
- Strong time management, planning, and organizational skills with a consistent track record of meeting deadlines
- Adaptable and flexible in response to shifting priorities, dynamic environments, and evolving business needs
- Excellent customer service skills with a commitment to maintaining professionalism and client satisfaction
- Demonstrated leadership capabilities with a decisive, results-driven approach to team and project management
- Proficient in Microsoft Word, Excel, PowerPoint, and SAP
Timeline
Sr. Manager of Business Development & Sales
Cosmax USA
02.2025 - Current
Senior Project Manager
Englewood Lab
09.2018 - 02.2025
New Product Development- Project Manager
Intercos America
02.2017 - 09.2018
Project Development Manager
Verla International
05.2016 - 01.2017
Bachelor of Science - Business Administration and Management, Marketing
Mount Saint Mary College (MSMC)
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