Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Caitlyn Murphy

Cameron Park,CA

Summary

Detail-oriented administrative and tourism professional recognized for achieving efficiency and accuracy in dynamic environments. Proven ability to collaborate effectively with diverse teams, enhancing operational effectiveness through strong communication and adaptability. Notable achievements include successfully leading engaging tours while managing group dynamics and ensuring safety standards. Core competencies include time management, customer service, and conflict resolution, dedicated to providing memorable experiences for all participants.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Whitewater River Guide

H2O Adventures
Coloma, CA
05.2023 - Current
  • Seasonal white water rafting guide from late spring- early fall
  • Working directly with guest to provide the customers with the best possible outdoor recreation experience
  • Creating an atmosphere that involves teamwork, quality service, safety, and fun environment
  • Education of local wildlife, flora and fauna, and river hydraulics
  • Preparing rafts and river gear, giving safety demonstrations, and leading groups on the water

Server/Bartender

Enchanted Forest Dining Experience
Placerville, CA
10.2021 - Current
  • Welcome guests and create a hospitable environment
  • Memorize food and drink orders while creating a personalized experience for patrons
  • Collaborate with front of house staff, back of house staff, and management to keep the facility operations efficient and cohesive

Data Entry Assistant

CovidDX
, CA
08.2021 - 07.2022
  • Commute to different locations around California that need covid testing done
  • Maintain a professional level of patient confidentiality in terms of personal information and medical records
  • Assist covid testers in registering patients for testing
  • Transport and ship covid tests to laboratories

Server/Hostess

Folsom Tap House
05.2021 - 08.2021
  • Greet and seat guests, run food from kitchen to guests, and buss tables
  • Take food and drink orders from customers
  • Customer hospitality

Hostess

Sweetie Pies
03.2020 - 04.2020
  • Run counter
  • Take to-go orders, run bakery orders, restock
  • Customer service and hostess responsibilities such as seating, running food, and bussing
  • Balance register at the end of shift

Pro Shop Assistant

Cold Springs Golf & Country Club
Cold Springs
10.2018 - 08.2019
  • Assisted with running the pro-shop, scheduled tee times, checked people in for tee times, helped organize tournaments
  • Directed outside workers in the cart barn and on the driving range
  • Responsible for picking the range, accounting for all golf carts as well as cleaning and charging them
  • Dealt with customer relations, pro-shop sales and merchandising
  • Reconciled the register and deposited cash and checks
  • Responsible for locking pro-shop and gates at the end of my shift

Crew Leader

Sourdough & Co.
El Dorado Hills
04.2017 - 08.2018
  • In charge of managing the team during my shifts
  • Directed people to the stations that needed the most assistance and prioritized needs to ensure customer service
  • Responsible for customer service, taking complaints and correcting issues presented to us
  • Restocking, cleanliness, keeping the bathrooms, lobby, and kitchen clean and in line with health codes
  • Taking orders from customers and dealing with the exchange of currency
  • Making sandwiches and checking that all parts of the order are congruent with what the customer ordered
  • Counted cash at the end of the night to make sure it balanced with the receipts from the day and locked up the store

Education

Bachelor's Degree -

California State University Sacramento

Associates Degree -

San Diego Mesa College
01.2022

High School Diploma -

Ponderosa High School
01.2019

Skills

  • Strong Interpersonal Communication
  • Service Excellence
  • Strong Organizational Skills
  • Efficient Scheduling
  • Resourcefulness and initiative
  • Accuracy and attention to detail
  • Confidentiality and security
  • File management
  • Quality control
  • Data entry techniques
  • Wildlife knowledge
  • Rafting techniques
  • Water reading
  • Basic repair skills
  • CPR training
  • Adaptability
  • Analytical skills

Languages

Spanish
Limited

Certification

  • CPR
  • Food Handlers

References

References available upon request.

Timeline

Whitewater River Guide

H2O Adventures
05.2023 - Current

Server/Bartender

Enchanted Forest Dining Experience
10.2021 - Current

Data Entry Assistant

CovidDX
08.2021 - 07.2022

Server/Hostess

Folsom Tap House
05.2021 - 08.2021

Hostess

Sweetie Pies
03.2020 - 04.2020

Pro Shop Assistant

Cold Springs Golf & Country Club
10.2018 - 08.2019

Crew Leader

Sourdough & Co.
04.2017 - 08.2018

Bachelor's Degree -

California State University Sacramento

Associates Degree -

San Diego Mesa College

High School Diploma -

Ponderosa High School

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Caitlyn Murphy