Caitlyn Murphy
Ocala,FL
Summary
Hardworking customer service professional with 5 years of experience in fast-paced environments, specializing in guest relations and team leadership. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Currently pursuing a Bachelor of Science in Nursing with a focus on Dermatology/ Medical Aesthetics, bringing foundational knowledge in medical terminology and patient interaction. Eager to gain leverage in a medical receptionist role.
Overview
5
5
years of professional experience
Work History
To-Go Server
Millers Ale House
Ocala, FL
09.2025 - Current
- Delivered exceptional customer service by greeting guests, escorting them to their tables, and addressing any concerns or special requests.
- maintained a clean and organized host stand while creating a welcoming atmosphere for guests upon arrival.
- Scheduled reservations according to table availability while maximizing seating capacity during peak hours.
- Implementing a weightless system to manage walking guests during peak hours, reducing customer wait times by 50%.
- Conducted regular inspections of dining areas to ensure cleanliness, proper table setup, and adherence to health and safety regulations.
- Utilized point-of-sale system for accurate order entry and payment processing.
Barista Trainer
Ellianos Coffee
Ocala, FL
10.2023 - 10.2025
- Fostered a collaborative work environment by encouraging teamwork and open communication.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Team Member
Chick-fil-A
Ocala, FL
03.2021 - 09.2023
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient operations during peak hours.
- Assisted management in inventory tracking and supply ordering to minimize shortages.
- Engaged with customers to build rapport and enhance overall dining experience.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained a productive, efficient approach to all tasks.
Education
Bachelor of Science - Practical Nursing
College of Central Florida
Ocala, FL05.2028
High School Diploma -
Westport Highschool
Ocala, FL05.2024
Skills
- Strong multitasking/ communication
- Quick learner
- Adaptable mindset
- Phone etiquette
- Detail-oriented
- Service prioritization
- Problem-solving abilities
- Reliable
Languages
English
Full Professional
Timeline
To-Go Server
Millers Ale House
09.2025 - Current
Barista Trainer
Ellianos Coffee
10.2023 - 10.2025
Team Member
Chick-fil-A
03.2021 - 09.2023
Bachelor of Science - Practical Nursing
College of Central Florida
High School Diploma -
Westport Highschool