Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlyn Nance

Yukon,OK

Summary

Driven professional with 9 years experience managing and maximizing a learning management system for a reputable technology company. Solutions-oriented problem solver with the ability to thrive within a fast-paced, dynamic environment with discontinuous change. Successful as a communicator, creative thinker, and project manager. Develops and executes strategies to maximize and cultivate client relationships and growth objectives. Adaptable and able to manage conflict, multiple personality types and complexities to ensure team objectives are met.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Group Product Manager

Paycom
04.2023 - Current
  • Led a team of product managers overseeing multiple products
  • Set goals and formalized policies to maximize team performance and keep project on-task.
  • Liaised with clients to better understand business needs and current market landscape.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Coordinated design meetings and decisions with internal departments and teams.

Team Leader of Product Management

Paycom
08.2022 - Current
  • Lead team of Product Managers through product discovery, roadmaps, and managing backlogs to maximize customer value.
  • Solve product issues as they arise for modules and products they oversee.
  • Establish and enforce spec completion deadlines, manage spec quality, and manage position metrics and product delivery dates for their team.
  • Develop Product Management talent pipeline into subject matter experts and future leaders
  • Break down strategic objectives into measurable goals for Product Managers
  • Motivate and hold team accountable to deliver quality results

Product Manager

Paycom
08.2020 - 08.2022
  • Communicating vision and direction to Agile development team and stakeholders throughout development life cycle
  • Research, analyzing and assisting with defining market, users, and roadmap for learning management product
  • Assessing value, developing cases, and prioritizing stories to ensure work focuses on those with maximum value that are aligned with overall product strategy
  • Participating in planning of product release plans and setting expectations for delivery of new functionalities
  • Ensuring Agile Team has adequate amount of tasks to work on from backlog and planning for each sprint; consult with direct leader and Product Strategists to determine priority
  • Managing two Agile Teams across two separate modules
  • Balancing needs of stakeholders in development process; advocating on behalf of customer for development team and advocating on behalf of development team with appropriately setting customer expectations.

Adoption Specialist

Paycom
09.2019 - 08.2020
  • Served as a Client Learning Adoption & Culture Specialist with the goal drive usage, consistency, and growth of the learning management system
  • This included being accountable for helping create and execute innovative adoption strategies and sales enablement tactics
  • Developing project plans for measuring success toward overall objectives including planning timelines and communications between departments
  • Gathering and analyzing weekly reporting data to determine project statuses
  • Communicating project progress to involved parties
  • Determining project roadblocks and developing plans to meet goals
  • Developing adoption plan for all new LMS clients, involving internal and external stakeholders
  • Determining how product enhancements impact any current sales strategies and develop what is necessary to modify/update appropriate materials
  • Participating in weekly booked sales call with CRR group, sharing learning highlights and serving as source of all information regarding LMS products and upcoming projects
  • Identifying opportunities with existing LMS clients to increase usage.

Client Trainer III

Paycom
09.2018 - 09.2019
  • Served as trainer with goal to provide clients with best practices and strategies for using all Paycom products
  • Responsible for gathering information, research, writing scripts and capturing recording for Paycom’s online training platform
  • Prepared necessary materials, equipment and software for each webinar or video
  • Accurately documented post training reports and tracking information.

Client Learning Partner II

Paycom
01.2018 - 09.2018
  • Served as a Client Learning Partner with the goal to increase the usage of an online learning platform
  • Consulted current clients on best practices to ensure compliance and maximization of the Paycom Learning Management System
  • Through persuasion and influence, quickly built relationships with clients to understand their needs, requirements and uses of eLearning courses as a solution
  • Established a direct relationship with internal departments at Paycom and worked cohesively with those departments to meet one goal
  • Developed a strategy and a process to increase usage on Paycom’s eLearning courses
  • Researched accounts, identified key players and generated interest in using Paycom eLearning courses

Training Administrative Assistant

Paycom
11.2015 - 01.2018
  • Served as the administrative and operational support arm to the learning and development department
  • Responsibilities included scheduling, reporting, and managing all trainings conducted by Paycom’s department
  • Creation, deployment, and management of Paycom’s online learning platform
  • Organization of trainer schedules and the schedules of those attending trainings at Paycom
  • Responsible for department communication regarding training throughout the entire organization to ensure completion of the assigned trainings
  • Maintained a monthly budget of $2,000 ensuring all needs of the department were completed.

Inventory Manager

Eden Salon & Spa
06.2011 - 11.2015
  • Maintained a monthly budget of $10,000 for three salon locations
  • Responsible for all salon coordinators and managing the schedule of all cosmetologist, estheticians, and massage therapists
  • Provided excellent customer service to those receiving service at the salon
  • Assisted the General Manager by conducting interviews, managing employee’s time clocks, and creating reports on monthly sales.

Cashier/Server

McAlister’s Deli
04.2010 - 06.2011
  • Responsible for serving customers and providing excellent customer service.

Education

BBA -

Southern Nazarene University
12.2026

High School Diploma -

Christian Fellowship Homeschool
2011

Skills

  • Project Management
  • Change Management
  • Team Oversight
  • Troubleshooting Technical Issues
  • Decision-Making
  • Microsoft Suite: Excel, Word, PowerPoint, Outlook
  • Confluence
  • YouTrack
  • Jira

Certification

  • Certified SCRUM Product Owner 2021
  • Certified SCRUM Master 2021
  • Certified in Prosci Change Management 2020

Timeline

Group Product Manager

Paycom
04.2023 - Current

Team Leader of Product Management

Paycom
08.2022 - Current

Product Manager

Paycom
08.2020 - 08.2022

Adoption Specialist

Paycom
09.2019 - 08.2020

Client Trainer III

Paycom
09.2018 - 09.2019

Client Learning Partner II

Paycom
01.2018 - 09.2018

Training Administrative Assistant

Paycom
11.2015 - 01.2018

Inventory Manager

Eden Salon & Spa
06.2011 - 11.2015

Cashier/Server

McAlister’s Deli
04.2010 - 06.2011

BBA -

Southern Nazarene University

High School Diploma -

Christian Fellowship Homeschool
Caitlyn Nance