Caitlyn Nance
OK
Summary
Product & Program Management Leader with 9+ years of experience driving strategy, delivery, and adoption of high-impact SaaS and learning products. Proven track record leading cross-functional teams, scaling product operations, and executing roadmaps that improve customer outcomes and operational efficiency. Proficient at aligning vision across engineering, design, data, and business stakeholders to deliver measurable results in fast-paced, high-growth environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Product Manager
Paycom
04.2023 - Current
- Lead and mentor a team of Product Managers across multiple SaaS modules, owning product strategy, roadmap execution, and delivery of high-impact features that drive measurable business value.
- Translate executive priorities into actionable product initiatives, establishing KPI's and OKR's that improved delivery predictability, quality metrics, and cross-team alignment.
- Partner closely with engineering, UX, dad, and cross-functional stakeholders to define requirements, refine scope, and optimize the full product lifecycle from discovery through release.
- Drove process improvements that reduced feature delivery cycle time by 20%+, strengthened sprint planning, and increased roadmap visibility across the organization.
- Prioritize and evaluate product opportunities using qualitative insights, quantitative data, and operational metrics to ensure focus on customer-centric, high ROI initiatives.
- Serve as the primary liaison between product leadership and development teams, ensuring seamless communication, clarity of requirements, and efficient decision-making.
Team Leader, Product Management
Paycom
08.2022 - 04.2023
- Led and coached a team of Product Managers and Agile team members, driving clarity in priorities, sprint execution, and delivery of roadmap commitments.
- Established team-wide processes, performance metrics, and documentation standards that improved collaboration, transparency, and product quality across releases.
- Oversaw backlog management, sprint planning, and cross-functional coordination with engineering, design, QA, and business stakeholders to ensure on-time and high-quality delivery.
- Partnered with product leadership to translate strategic company initiatives into actionable product goals, ensuring alignment across teams and removing blockers to execution.
- Streamlined communication pathways between product, engineering, and client-facing teams, enabling faster decision-making and stronger alignment around user needs.
- Formalized feedback loops, coaching frameworks, and onboarding workflows that elevated team performance and set clear expectations for ownership, documentation, and delivery.
Product Manager
Paycom
08.2020 - 08.2022
- Owned the end-to-end product lifecycle for Paycom's Learning Management System (LMS), from discovery and requirement gathering to release planning, launch execution, and post-release optimization.
- Prioritized and defined high-impact features using market analysis, customer feedback, and platform usage data, resulting in a 30% increase in LMS adoption and a 25% reduction in client-reported issues.
- Collaborated closely with engineering, UX, QA, and operations to scope, refine, and deliver product enhancements on time and with high quality.
- Built data-backed business cases and product recommendations that shaped long-term product direction and improved alignment with organizational goals.
- Developed clear user stories, acceptance criteria, and documentation that streamlined sprint execution and reduced cross-team misalignment.
- Championed continuous improvement by analyzing product performance metrics, conducting root-cause analysis, and driving features that enhanced overall user experience and system stability.
- Partnered with internal stakeholders from implementation, training, and client support to ensure release readiness and successful customer adoption.
Adoption Specialist
Paycom
09.2019 - 08.2020
- Drove client adoption and engagement of Paycom's Learning Management System by developing targeted enablement strategies that increased utilization and improved customer satisfaction.
- Created and executed implementation plans, communication workflows, and onboarding materials to support successful rollout across diverse client environments.
- Collaborated with product, training, and client support teams to identify adoption barriers and inform product enhancements that improved usability and client outcomes.
- Analyzed usage trends and client feedback to recommend high-impact improvements and refine customer education content.
- Supported cross-departmental initiatives by coordinating project plans, facilitating status communication, and ensuring alignment among stakeholders.
Client Trainer / Training Administrative Assistant
Paycom
11.2015 - 09.2019
- Designed, delivered, and facilitated product training programs that improved client understanding, system adoption, and overall user experience across Paycom's suite of solutions.
- Created scalable educational content, including eLearning modules, step-by-step guides, scripts, and webinars which resulted in improved onboarding efficiency and reduced support escalations.
- Partnered with internal product and implementation teams to ensure training aligned with feature releases, system updates, and customer needs.
- Managed training logistics, scheduling, reporting, and communication for high-volume client engagements, ensuring seamless execution across the organization.
- Collected and synthesized learner feedback and performance data to enhance curriculum quality and improve training effectiveness.
Inventory Manager
Eden Salon & Spa
01.2011 - 01.2015
- Managed multi-location operations, budgeting, scheduling, and customer experience during early career leadership role.
Education
Bachelor of Business Administration (In Progress) -
Southern Nazarene University
Bethany, OK12.2026
Skills
- Product Strategy & Roadmapping
- Program & Project Management
- Agile Leadership
- Change Management
- Stakeholder Communication
- Data-Driven Decision Making
- Process Optimization
- Cross-Functional Collaboration
- Coaching & Team Development
Certification
- Certified Scrum Product Owner (CSPO), 2021
- Certified Scrum Master (CSM), 2021
- Prosci Change Management Certified, 2020
Timeline
Group Product Manager
Paycom
04.2023 - Current
Team Leader, Product Management
Paycom
08.2022 - 04.2023
Product Manager
Paycom
08.2020 - 08.2022
Adoption Specialist
Paycom
09.2019 - 08.2020
Client Trainer / Training Administrative Assistant
Paycom
11.2015 - 09.2019
Inventory Manager
Eden Salon & Spa
01.2011 - 01.2015
Bachelor of Business Administration (In Progress) -
Southern Nazarene University