Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Caitlyn Neer

Clinton,TN

Overview

7
7
years of professional experience

Work History

Amazon Delivery Driver

Dear Suburbia Fulfillment, LLC
09.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered approximately 250-350 packages daily.

Customer Service Representative

Foundever
01.2024 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting and service concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Received and resolved approximately 30-40 calls per day.

Headlamp Assembly Line Lead

SL Tennessee
10.2022 - 01.2024
  • Assisted in training new employees and implementing procedural changes.
  • Provided and promoted solutions to eliminate reoccurring problems.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Monitored product quality to achieve superior quality reputation.
  • Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Worked as a team to build approximately 500 parts per day.

Lead Infant Room Teacher

Little Hawks Early Learning Center
01.2022 - 09.2022
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
  • Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Created safe and nurturing learning environment for preschoolers.

Assistant Infant Teacher

Mudpies and Music
03.2021 - 10.2021
  • Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
  • Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
  • Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Created safe and nurturing learning environment for preschoolers.

Lead Teacher, Two-Year-Olds Classroom

Small Wonders Nursery School
09.2020 - 03.2021
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Assessed student progress and provided feedback on educational development.
  • Guided students to develop social, emotional and physical skills.
  • Established positive relationships with students and families.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Modeled positive behavior and communication skills for students.
  • Incorporated music, art and literature into curriculum.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Created safe and nurturing learning environment for preschoolers.

Restaurant Team Member

Chick-fil-A
11.2017 - 03.2022
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Greeted guests pleasantly and answered menu questions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Human Resource Administration

Western Governor's University
Online Schooling

Diploma -

Anderson County High School
Clinton, TN
05.2019

Skills

  • Teamwork
  • Communication
  • Problem-Solving
  • Active Listening
  • Leadership
  • Customer Service
  • Defensive driving
  • GPS navigation
  • Dependable and reliable
  • Client relationship management
  • Positive attitude

Accomplishments

  • Received Frontrunner achievement award at Amazon in November, 2024. This award is given to top performers in terms of safety and quality.
  • Managed classroom of 8 children ages 6 weeks to 12 months, maintaining a safe, nurturing environment.
  • Managed classroom of 12 children, aged 2 years, maintaining a safe, nurturing environment.
  • Implemented new development evaluation system in accordance with CDC guidelines for use by 7 different classrooms, aged 6 weeks to 5 years.
  • Promotion from Infant Teacher to Lead Infant Teacher at Little Hawks Early Learning Center in May 2024.

Timeline

Amazon Delivery Driver

Dear Suburbia Fulfillment, LLC
09.2024 - Current

Customer Service Representative

Foundever
01.2024 - 09.2024

Headlamp Assembly Line Lead

SL Tennessee
10.2022 - 01.2024

Lead Infant Room Teacher

Little Hawks Early Learning Center
01.2022 - 09.2022

Assistant Infant Teacher

Mudpies and Music
03.2021 - 10.2021

Lead Teacher, Two-Year-Olds Classroom

Small Wonders Nursery School
09.2020 - 03.2021

Restaurant Team Member

Chick-fil-A
11.2017 - 03.2022

Human Resource Administration

Western Governor's University

Diploma -

Anderson County High School

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