Caitlyn Pembleton
Buffalo,NY
Summary
Career-minded individual seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Maintains professional appearance and demeanor and efficiently completes assigned tasks with focus on quality.
Overview
4
4
years of professional experience
Work History
Tour Guide
Niagara Falls Adventures
05.2023 - Current
- Guided groups of up to 35 people on scheduled tours for Maid of the Mist and Cave of the Winds attractions.
- Communicated professionally with customers, providing facts and stories, as well as answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
Instructor / Front Desk Representative
Central Rock Gym
09.2022 - Current
- Greet guests and respond to inquiries and requests in a personable and timely manner to build rapport and retention.
- Responsible for educating climbers on safe and technical execution of climbing skills.
- Use internal software to process reservations, check-ins and check-outs
Flooring Technician
Mr. Sandless
10.2022 - 04.2023
- Consulted with clients, providing quotes and ensuring that their desires were met.
- Operated tools and machinery for the purpose of installing and/or refinishing floors.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
Recruiting & Credentialing Specialist
Solidifi
05.2019 - 07.2022
- Scheduled and conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Completed onboarding process, including credential and background checks, in order to integrate new employees within company system.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
Education
Cheektowaga Central High School
Cheektowaga, NY2010
Skills
- Problem-Solving
- Project Management
- Strong Communication
- Leadership Experience
- Computer Literacy
- Public Speaking
- Customer Engagement
- Team Collaboration
- Sales Goal Attainment
- Retail Sales Customer Service
Timeline
Tour Guide
Niagara Falls Adventures
05.2023 - Current
Flooring Technician
Mr. Sandless
10.2022 - 04.2023
Instructor / Front Desk Representative
Central Rock Gym
09.2022 - Current
Recruiting & Credentialing Specialist
Solidifi
05.2019 - 07.2022
Cheektowaga Central High School
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