Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlyn Peters

Fountain ,Co

Summary

Dynamic professional with extensive experience at Safeway, excelling in teamwork and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in time management and adept at utilizing technology to streamline processes. Recognized for leadership abilities and commitment to maintaining high standards in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fresh Cut Lead

Safeway
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.

Front End Manager

Safeway
07.2018 - 12.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Bank Teller

First Bank
03.2016 - 02.2018
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Processed customer transactions promptly, minimizing wait times.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Customer Care Representative

Alliance Data Systems Corp
03.2015 - 02.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Head Clerk

Safeway
07.2014 - 12.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Collaborated with management to develop and implement store policies and procedures.
  • Utilized data analysis tools to track sales trends and make informed decisions regarding product offerings.
  • Assisted in the hiring process, interviewing prospective employees and making recommendations for hire.
  • Implemented loss prevention measures to reduce shrinkage and protect store assets.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Courtesy Clerk

Safeway
03.2013 - 06.2014
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Englewood High School
Englewood, CO
2015

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Organization and time management

Certification

Food certified

Safety Champion

Timeline

Fresh Cut Lead

Safeway
03.2023 - Current

Front End Manager

Safeway
07.2018 - 12.2023

Bank Teller

First Bank
03.2016 - 02.2018

Customer Care Representative

Alliance Data Systems Corp
03.2015 - 02.2016

Head Clerk

Safeway
07.2014 - 12.2015

Courtesy Clerk

Safeway
03.2013 - 06.2014

Englewood High School

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