Caitlyn Pollack
Garden,MI
Summary
Passionate remote customer service professional with over ten years experience in customer service and the most recent two years spent as a remote service-oriented mortgage loan processor. Eager to join an organization where my skills and experience can help drive production while ensuring satisfaction for those we serve.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Blue Cross and Blue Shield
Remote, Michigan
08.2022 - Current
- Compiled reports on medical claims status, denials, appeals and other related topics.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Maintained accurate records of customer interactions, transactions and comments in the company's database.
- Resolved customer complaints promptly and professionally.
Loan Processor
Gem Home Loans
Rochester Hills, MI
03.2020 - Current
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Maintained accurate records in computer database system during loan origination process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
Service Industry Professional
Oakland County
, MI
03.2012 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Attention to Detail
- Document Management
- Teamwork and Collaboration
- Customer Service
- Dedicated Work Ethic
- Quality Assurance
- Organization
Timeline
Customer Service Representative
Blue Cross and Blue Shield
08.2022 - Current
Loan Processor
Gem Home Loans
03.2020 - Current
Service Industry Professional
Oakland County
03.2012 - 03.2020