Caitlyn Ramirez
Athens,TN
Summary
Dedicated employee with strong customer service focus and teamwork skills. Experienced in employee training and conflict resolution, committed to enhancing team performance and overall customer experience.
Overview
5
5
years of professional experience
Work History
Contractor
DENSO Manufacturing Tennessee
Athens, TN
08.2025 - Current
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to achieve daily production goals, enhancing overall team output.
- Trained new employees on operational procedures to ensure compliance and efficiency.
- Maintained cleanliness and organization of the work area and tools.
- Documented production data accurately for reporting purposes.
- Guided new team members to enhance their performance and integrate into team workflows.
Shift Lead Manager
The Dairy Barn
Athens, TN
04.2021 - 08.2025
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored team members on customer service best practices to enhance customer satisfaction.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Adhered to all health and safety guidelines while managing the shift.
- Provided feedback to team members on their performance levels.
- Taught staff upselling techniques to increase sales effectiveness.
- Coached employees on customer interactions to improve service quality.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Server
Sweetwater Creamery
Sweetwater, Tennessee
12.2024 - 02.2025
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness of dining areas, contributing to positive guest experiences.
- Processed payments accurately using point-of-sale systems.
- Performed opening and closing duties, including setting up dining area and restocking supplies for smooth operations.
- Assisted in inventory management by restocking supplies to ensure availability for service.
Hostess
Micheals
Athens, TN
11.2023 - 02.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Greeted and seated guests promptly, enhancing their dining experience.
- Maintained cleanliness of entry and dining areas, ensuring a welcoming atmosphere.
- Answered phone inquiries, scheduling reservations and recording takeout orders to improve service efficiency.
Laborer
FDA
Athens, TN
01.2021 - 06.2023
- Conducted routine checks of stores to ensure compliance with State of Tennessee signage regulations for tobacco and nicotine laws
- Documented and reported instances of employee non-compliance with regulatory requirements
Education
Associate of Science -
Cleneland State Community Collage
Athens, TN05-2025
High School Diploma -
McMinn County Highschool
Athens05-2023
Skills
- Customer service focus
- Employee training
- Team leadership
- Team collaboration
- Conflict resolution
- Time management
References
References available upon request.
Timeline
Contractor
DENSO Manufacturing Tennessee
08.2025 - Current
Server
Sweetwater Creamery
12.2024 - 02.2025
Hostess
Micheals
11.2023 - 02.2024
Shift Lead Manager
The Dairy Barn
04.2021 - 08.2025
Laborer
FDA
01.2021 - 06.2023
Associate of Science -
Cleneland State Community Collage
High School Diploma -
McMinn County Highschool