Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Robertson

Henderson

Summary

Dependable Bartender/Server successful in providing fast, high-quality customer service to guests in various service settings. Possesses versatile skills, equipped with strong problem-solving abilities and willingness to learn.

Overview

10
10
years of professional experience

Work History

Lead Bartender

Beerhaus
10.2018 - Current
  • Knowledge of wine, liquor and spirits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.

VIP Cocktail Server

Bellagio Hotel and Casino
03.2015 - 10.2018
  • Anticipated guest needs and provided proactive service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served VIP clients.
  • Knowledge of bottle service and proper presentations.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff and bar, earning numerous recommendations from satisfied customers.

Education

B.F.A - Film and Media

University of Nevada Las Vegas
Las Vegas, NV
06.2017

Skills

  • Customer service
  • Food service
  • Mixology
  • Beer and wine recommendations
  • Clear and effective communication
  • Beverage preparation
  • Order delivery practices
  • Team member support
  • High Volume
  • Fine Dining
  • Casual Dining

Timeline

Lead Bartender

Beerhaus
10.2018 - Current

VIP Cocktail Server

Bellagio Hotel and Casino
03.2015 - 10.2018

B.F.A - Film and Media

University of Nevada Las Vegas

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Caitlyn Robertson