Caitlyn Robinson
Sistersville,WV
Summary
Proven specialist with a track record of enhancing client satisfaction and reducing delinquencies at Long Reach FCU through expert settlement negotiation and compassionate client relationship building. Skilled in crisis intervention and documentation, consistently delivering results by improving revenue and patient care outcomes. Demonstrates exceptional attention to detail and teamwork, ensuring high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
MSRII/Recovery Specialist
Long Reach FCU
2018.04 - 2024.04
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
ER Clerk
Wetzel County Hospital
2015.05 - 2018.04
- Used electronic systems to enter provider orders and retrieve test results.
- Safeguarded vital medical equipment by routinely inspecting its functionality before use in emergency situations.
- Maintained an organized work environment, ensuring all necessary forms and supplies were readily available for efficient operations.
- Enhanced patient satisfaction by efficiently managing the registration process and maintaining accurate records.
- Provided crucial backup support to the ER team during high-volume periods, ensuring all tasks were completed accurately and on time.
- Expedited patient flow by quickly triaging incoming cases based on severity and assigning them to appropriate healthcare providers.
CNA
Sistersville General Hospital
2012.10 - 2015.04
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Diploma -
Tyler Consolidated High School
Sistersville, WV05.2011
Skills
Documentation abilities
Settlement Negotiation
Bankruptcy knowledge
Loss Mitigation
Client Relationship Building
Payment Processing
Crisis Intervention
Clinical assessment
Clinical Documentation
Teamwork and Collaboration
Time Management
Problem-Solving
Attention to Detail
Multitasking
Reliability
Timeline
MSRII/Recovery Specialist
Long Reach FCU
2018.04 - 2024.04
ER Clerk
Wetzel County Hospital
2015.05 - 2018.04
CNA
Sistersville General Hospital
2012.10 - 2015.04
Diploma -
Tyler Consolidated High School