Caitlyn Hapney
Austin,TX
Summary
Restaurant Professional with background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
White Lodging
10.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Lead Bartender
White Lodging
07.2022 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
MML Restaurants
10.2021 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
BJ's Restaurant & Brewhouse
05.2012 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
No Degree - Cosmetology
Paul Mitchell The School
San Antonio, TX04-2013
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
Timeline
Restaurant Supervisor
White Lodging
10.2024 - Current
Lead Bartender
White Lodging
07.2022 - 10.2024
Bartender
MML Restaurants
10.2021 - 07.2022
Bartender
BJ's Restaurant & Brewhouse
05.2012 - 10.2021
No Degree - Cosmetology
Paul Mitchell The School