Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Sleiman

Macomb

Summary

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.

Overview

9
9
years of professional experience

Work History

Bank Teller

Comerica Bank
10.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Sales Associate

Vape Shop
09.2020 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Five Below
01.2017 - 09.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

Certification - Medical Coding And Billing

Texas A&M University
College Station, TX

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
11-2026

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management

Timeline

Bank Teller

Comerica Bank
10.2024 - Current

Sales Associate

Vape Shop
09.2020 - 10.2024

Sales Associate

Five Below
01.2017 - 09.2020

Certification - Medical Coding And Billing

Texas A&M University

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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