Brittany Kay
Lynn Haven,FL
Summary
Proven professional experience in administration, management, and customer relations. Seeking a challenging opportunity to utilize and expand experience using team skills. Expert at facilitating corporate direction, goals and strategic objectives while maintaining integrity and confidentially. Excellent organizations and interpersonal skills with a professional demeanor.
Overview
19
19
years of professional experience
Work History
Customer Service /Coffee Barista
Starbucks, Barista
Panama City Beach, FL
09.2020 - Current
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Utilized POS system to receive and process customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained cleanliness of work area, including counters and equipment.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Managed cash register and processed transactions with accuracy and integrity.
Customer Service / Server
Schooner's
Panama City Beach, FL
01.2012 - Current
- Making menu recommendations, answering customer's questions, and sharing additional information with restaurant patrons
- Possess problem-solving skills necessary to make decisions and take action required
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
St. Clair County Circuit Clerk
Pell City, AL
01.2006 - 01.2008
- Assisted court Attorneys, Judges, or other officers of justice with locating client court records and providing any administrative needs
- Acts as liaisons to the public regarding judicial matters, answering questions about fines, payments, and court dates
- Maintained strict confidentiality concerning small claims, probate, child support enforcement, traffic, and criminal courts
The Lovelady Center
Pell City, AL
01.2020
- Prepare and record necessary records using Excel spreadsheets and Word documents
- Communicated with Program Director to perform needed duties including data entry, sending, and receiving faxes, sorting mail, filing, answering phones, greeting clients and scheduling meetings
- Worked closely with a diverse group of clients and visitors as well as internal contacts at all levels of organization
Education
Bachelor of Science - Secondary Education, English Language Arts
Jacksonville State University
09.2011
Skills
- Management
- Leadership
- Training
- Communication
- Multi-Tasking
- Teamwork
- Time Management
- Data Entry
- Inventory management
- Phone reception
- Dictation experience
- Mail distribution
- Proofreading expertise
- File systems management
Personal Information
Total Experience: Proven professional experience in administration, management, and customer relations.
Timeline
Customer Service /Coffee Barista
Starbucks, Barista
09.2020 - Current
The Lovelady Center
01.2020
Customer Service / Server
Schooner's
01.2012 - Current
St. Clair County Circuit Clerk
01.2006 - 01.2008
Bachelor of Science - Secondary Education, English Language Arts
Jacksonville State University
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