Caitlyn Snyders
Luverne,MN
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Unifi Service/Delta Airlines
Sioux Falls, SD
09.2023 - Current
- Supervised and coordinated employee activities to ensure safe and efficient operations.
- Monitors and enforces safety regulations, policies, procedures, and laws to ensure safe working habits in compliance with OSHA/TSA/FAA/DOT/USPS standards.
- Ensures compliance with company policies and procedures through enforcement of disciplinary action. Promotes Unifi/Delta policies, professional conduct, and diversity initiatives while addressing employee relations matters diligently.
- Provides consistent communication with manager regarding problems and issues.
Red Coat Agent
Unifi Service/Delta Airlines
Sioux Falls, SD
07.2023 - 09.2023
- Interacted with guests in a friendly manner while providing exceptional customer service experience.
- Processed cash transactions accurately according to established procedures.
- Handle all aspect of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations, and resolving related complaints and problems
- Inspected passenger areas for cleanliness and safety hazards.
- Responded quickly and efficiently to emergency situations when necessary.
- Performed daily maintenance checks on all equipment used in the lobby area.
- Monitored lobby area for suspicious activity or persons who may pose a threat to property or personnel.
- Ensured compliance with company policies and procedures related to customer service standards.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Mentored junior team members and managed employee relationships.
Customer Service Representative
Unifi/Delta Airlines
Sioux Falls, SD
05.2022 - 07.2023
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Desk Agent
Fairfield Inn And Suites Marriott
Sioux Falls, SD
05.2019 - 01.2022
- Provided excellent customer service while upholding company policies.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Assisted with luggage handling for incoming guests.
- Processed payments accurately and efficiently.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
Baker
HyVee Foods
Sioux Falls, SD
07.2017 - 05.2019
- Rotated stock as needed to keep freshness intact.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Placed orders for additional supplies when necessary based on production needs.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Measured out ingredients accurately to ensure consistent product quality.
- Inspected finished products before packaging them up for sale.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Attended training sessions related to food safety procedures and techniques.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Operated ovens and other equipment to bake products according to established recipes.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Adhered to company policies regarding storage, handling and preparation of food items.
Assistant General Manager
Comfort Inn & Suites
Sioux Falls, SD
09.2016 - 08.2017
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Lead and motivate team members
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Managed daily operations of the hotel, including scheduling and supervising staff.
Education
High School Diploma -
School Of Environmental Studies
Apple Valley, MN05-2012
Skills
- Problem-Solving
- Continuous Improvement
- Records Management
- Leading Team Meetings
- Policy Enforcement
- Issue Resolution
- Positive and Constructive Feedback
- Work Prioritization
- Complaint resolution
- Delegating Work
- Service Delivery Optimization
- Handling Escalations
- Workflow Management
- Team Building and Leadership
- Time Management
- Training and mentoring
- Goal attainment
- MS Office
- Workflow Coordination
- Customer Relations
- Schedule Management
- New Hire Training
- Customer Service
Timeline
Customer Service Supervisor
Unifi Service/Delta Airlines
09.2023 - Current
Red Coat Agent
Unifi Service/Delta Airlines
07.2023 - 09.2023
Customer Service Representative
Unifi/Delta Airlines
05.2022 - 07.2023
Front Desk Agent
Fairfield Inn And Suites Marriott
05.2019 - 01.2022
Baker
HyVee Foods
07.2017 - 05.2019
Assistant General Manager
Comfort Inn & Suites
09.2016 - 08.2017
High School Diploma -
School Of Environmental Studies
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