Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Caitlyn Theriac

Mooresville,IN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Independent Home Based Travel Agent

KT'z Dreams to Memories Travel Agency/Inteletravel
06.2024 - Current
  • Arranged travel accommodations for any clients
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Utilized travel planning software to efficiently manage bookings and itineraries.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Lifeguard Supervisor

Mooresville Consolidated School Corp/ MAST/Ripfest
10.2023 - Current
  • Scheduled [Number] lifeguards to provide adequate coverage of pool areas during operating hours.
  • Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
  • Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
  • Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
  • Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
  • Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.

Rental Car Cleaner

Avis Budget Car Rental
09.2023 - 03.2024
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
  • Ensured vehicles were consistently ready for customer pickup by adhering to a strict cleaning schedule.
  • Reduced wait times for customers by efficiently organizing and prioritizing the cleaning of returned rental cars.
  • Upheld company image by maintaining a professional appearance, both in personal grooming and adherence to uniform standards.
  • Minimized downtime between rentals through rapid yet thorough completion of all assigned tasks on time.
  • Established rapport with customers through friendly interactions while preparing their rental cars, contributing to repeat business.
  • Exceeded company cleanliness standards through diligent attention to detail and comprehensive interior/exterior cleaning techniques.
  • Contributed to inventory management efforts by accurately documenting vehicle conditions after each use and reporting findings to management.

Lead Floral Designer

Bud and Bloom Florist
09.2019 - 08.2023
  • Taught staff on topics of proper flower care, handling techniques, and safe storage methods.
  • Made sure correct items were ordered and here in time for customer orders.
  • Designed arrangements for birthdays, anniversaries, weddings, funerals, everyday, valentines, christmas, thanksgiving, mother's day, and prom.
  • Taught staff on how to put orders in the computer,
  • Mentored junior designers, sharing expertise on floral design techniques and industry trends.
  • Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
  • Coordinated seamless delivery logistics with transportation teams to ensure timely arrival of finished arrangements at event venues.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
  • Created an inviting storefront environment with eye-catching displays that showcased the company''s design capabilities while enticing customers to explore further offerings inside.
  • Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
  • Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Proficient in utilizing floral design software to create custom arrangements.

Electronic Referbisher/warehouse Worker

Cloud Blue
08.2018 - 08.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Maintained clean workspaces with housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Reset over 100 phones, computers, printers, cell phones, scanners, projectors daily
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Front Office Clerk / Cashier

Lthorn Brick and Block
07.2017 - 06.2018
  • Tracked timecards for 3+ employees hired by temporary staffing agencies
  • Processed all product purchase transactions via credit card, accounts, cash, or checks
  • Placed customer block, brick and stone orders and ensured accuracy of customer orders
  • Organized product sample displays
  • Performed end of month product inventory to balance numbers between office and the yard
  • Dispatched drivers to deliver customer orders; approximately 6-8 orders per day
  • Handled customer calls using a multi-line phone system
  • Performed all clerical needs as directed; enhanced experience in Excel spreadsheets used for finance disbursement tracking

Substitute Teacher

Mooresville Consolidated Schools
05.2016 - 08.2017
  • Taught various classes for both elementary and middle schools; minimum of 3 days per week

Assistant Teacher

The Learning Zone
01.2013 - 01.2014
  • Assisted teachers with learning applications, supervision during feeding and outdoor play for 2-3 year old class
  • Helped organize classroom and learning areas

Secretary, 3 East Simon Cancer Center Unit

Indiana University Health
01.2009 - 01.2013
  • Greeted and assisted patients or family members
  • Answered calls from a multi-line phone system, patient call light system and face to face patient or staff questions
  • Assisted staff by scheduling patient appointments
  • Trained other clerical staff; ensured training compliance and success
  • Exercised HIPPA knowledge
  • Filed and archived documents in compliance with State and Federal documentation laws
  • Ordered supply inventory for medical rooms and office needs

Secretary, 2 North Unit

Indiana University Health
01.2008 - 01.2009
  • Answered inquiries via phone and face to face; directed patients and families to correct areas
  • Performed basic clerical tasks; copies, data entry, filing, organizing and other duties as requested

Education

No Degree - General Studies

Ivy Tech Community College

Skills

  • Travel industry expertise
  • High volume environments
  • Travel research
  • Itineraries
  • Administrative tasks

References

  • Craig Howe, (317) 440-4979
  • Courtney Lane, (317) 439-2013
  • Amber Burch, (812) 797-5656
  • Robyn Utley, (317) 529-4539

Volunteer Experience

  • Mooresville Swim Team, Secretary for Parent Board
  • Northwood Elementary School, Teacher’s helper
  • Mount Gilead Church, Infant/Toddler Room and Greeter

Timeline

Independent Home Based Travel Agent

KT'z Dreams to Memories Travel Agency/Inteletravel
06.2024 - Current

Lifeguard Supervisor

Mooresville Consolidated School Corp/ MAST/Ripfest
10.2023 - Current

Rental Car Cleaner

Avis Budget Car Rental
09.2023 - 03.2024

Lead Floral Designer

Bud and Bloom Florist
09.2019 - 08.2023

Electronic Referbisher/warehouse Worker

Cloud Blue
08.2018 - 08.2019

Front Office Clerk / Cashier

Lthorn Brick and Block
07.2017 - 06.2018

Substitute Teacher

Mooresville Consolidated Schools
05.2016 - 08.2017

Assistant Teacher

The Learning Zone
01.2013 - 01.2014

Secretary, 3 East Simon Cancer Center Unit

Indiana University Health
01.2009 - 01.2013

Secretary, 2 North Unit

Indiana University Health
01.2008 - 01.2009

No Degree - General Studies

Ivy Tech Community College

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Caitlyn Theriac