Caitlyn Thompson
Eastlake,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand
Overview
7
7
years of professional experience
Work History
Ultra Color Max Team Lead
Stahl's Transfer Express
02.2018 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Line Cook
Buffalo Wild Wings
08.2017 - 02.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained organization and quality in orders in a fast paced environment
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Monitored food quality and presentation to maintain high standards.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Drive Thru Operator and Floater
Steak And Shake
01.2017 - 07.2017
- Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
- Maintained all stations running while on drive thru to help the orders continue to go out at a fast rate
- Stepped up to cover multiple stations and shifts when short staffed and employees called out
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Upsold additional products and services to customers to boost sales.
- Maintained accurate records of transactions following company procedures.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Resolved problems with orders quickly and offered refund or replacement.
- Assisted customers with menu items and accurate order fulfillment.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
Education
High School Diploma -
Mentor High School
Mentor, OH05.2017
Skills
- Leadership
- Quality Control
- Operational Efficiency and Safety
- Production Monitoring
- Team Monitoring and Task Monitoring
- Guest Satisfaction
- Troubleshoot Service Issues
- Special Requests
- Performance Improvement
- Team Member Motivation
- Complaint Resolution
Timeline
Ultra Color Max Team Lead
Stahl's Transfer Express
02.2018 - Current
Line Cook
Buffalo Wild Wings
08.2017 - 02.2018
Drive Thru Operator and Floater
Steak And Shake
01.2017 - 07.2017
High School Diploma -
Mentor High School
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