Caitlyn Thorne
North Port,FL
Summary
Goal-driven medical office professional with the ability to deliver an exceptional level of customer service to patients. Proven problem solver and excellent communicator. Detail-oriented team player with strong organizational skills. Superb understanding of medical terminology, medical coding & billing. Ability to handle multiple projects simultaneously with a high degree of accuracy. Recognized by the university for exemplary grades by making the Dean's List. Currently enrolled at Rasmussen University for an Associate Degree in Health Information Technology. Fluent in both English and Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Front Desk/Office Administrative Assistant
Orthopedic Center of Venice
02.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed patient scheduling, verified insurances and authorizations, forwarded and received messages, answered phone calls, and collected co-payments and balances.
Care Coordinator
Charlotte Behavioral Health Care
09.2017 - 02.2019
- Responsible for providing home visitation services through care coordination to pregnant women, post-partum women, and children under the age of three who are at risk for poor health outcomes
- Provided parenting education to enhance parent-child relationships and reduce chances of child abuse/neglect
- Responsible for providing smoking cessation to participants/families
- Meeting monthly productivity and other guidelines such as documentation, risk intervention, parenting, smoking cessation, and referrals
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Front Desk Specialist/ Phone Operator
Charlotte Behavioral Health Care
03.2017 - 09.2017
- Responsible for answering and directing main agency phone calls, scheduling clients, checking patients in and out, collecting co-pays, scanning, and checking/ verifying insurance
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Maintained strict confidentiality of sensitive client information in accordance with HIPAA regulations.
Consultative Sales/ Cashier
Sears
11.2014 - 03.2017
- Streamlined checkout processes by quickly processing transactions while maintaining accuracy in cash-handling activities.
- Received 'Employee of the Month' award for role in training new hires and excelling in sales.
- Used consultative sales strategies to match customers with best-fit products.
Education
Certificate - Certified Coding Associate
Rasmussen University
Rasmussen University06.2024
High School Diploma -
North Port High School
North Port, FL03.2016
Skills
- Medical Terminology
- Medical Coding
- Time Management
- HIPAA Compliance
- Customer service
- Accuracy and Attention to Detail
Certification
- CCA - Certified Coding Associate
- Florida Real Estate Agent - License #SL3537724
Hobbies
Hobbies include reading books, painting, and spending time with family.
Timeline
Medical Front Desk/Office Administrative Assistant
Orthopedic Center of Venice
02.2019 - 08.2019
Care Coordinator
Charlotte Behavioral Health Care
09.2017 - 02.2019
Front Desk Specialist/ Phone Operator
Charlotte Behavioral Health Care
03.2017 - 09.2017
Consultative Sales/ Cashier
Sears
11.2014 - 03.2017
Certificate - Certified Coding Associate
Rasmussen University
High School Diploma -
North Port High School
- CCA - Certified Coding Associate
- Florida Real Estate Agent - License #SL3537724
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