Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caitlyn Thornton

Arlington,VA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Bar Waiter

L.A.'s Bar & Grill
Virginia Beach, VA
02.2021 - 12.2022
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Processed payments using cash registers or point-of-sale systems.
  • Performed opening duties such as setting up the bar counter before service began.
  • Made drinks according to recipes specified by management.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Adhered to all applicable laws relating to serving alcohol responsibly.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Responded promptly to customer complaints in a professional manner.
  • Provided customers with information about the menu items, drinks, and specials of the day.

Wait Staff Member

Donut Shack
Virginia Beach, VA
02.2019 - 11.2019
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.

Wait Staff Member

CP Shuckers
Virginia Beach, VA
09.2017 - 09.2018
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees to perform duties.

Education

High School Diploma -

KEMPSVILLE HIGH SCHOOL
VIRGINIA BEACH VA
06-2017

Business Administration And Management

STRAYER UIVERSITY

Skills

  • Cleanliness
  • Beverage service
  • Wine pairing
  • Craft cocktail preparation
  • Food and beverage pairings
  • Craft beer expertise
  • Payment processing
  • Tableside service
  • Bill computation
  • POS systems
  • Beverage making
  • Patron satisfaction
  • Hospitality and accommodation
  • Sales strategy
  • Efficient service
  • Accurate cash handling
  • Order taking
  • POS system expertise
  • Order accuracy
  • Guest relations management
  • Strong multitasking
  • Knowledge of identification regulations
  • Service prioritization
  • Relationship management
  • Cash handling
  • Drink preparation
  • Dining customer service
  • ABC regulations
  • Complaint resolution

References

References available upon request.

Timeline

Bar Waiter

L.A.'s Bar & Grill
02.2021 - 12.2022

Wait Staff Member

Donut Shack
02.2019 - 11.2019

Wait Staff Member

CP Shuckers
09.2017 - 09.2018

High School Diploma -

KEMPSVILLE HIGH SCHOOL

Business Administration And Management

STRAYER UIVERSITY

Similar Profiles

CREATE PROFILE
Caitlyn Thornton