Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Vanhook

Bronston,KY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Lifepoint Health
01.2025 - Current
  • Managed daily front desk operations, ensuring efficient workflow and exceptional customer service.
  • Coordinated appointment scheduling and maintained calendar for multiple executives, optimizing time management.
  • Developed and implemented office procedures to enhance communication efficiency among departments.
  • Trained and mentored junior reception staff, promoting adherence to company protocols and standards.

Teacher

Children’s learning tree
09.2021 - 11.2023
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Engaged in continuous professional development to stay current with early childhood education practices.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Maintained accurate records of children's attendance, progress, and health concerns.

Assistant Manager

Dollar general
11.2020 - 09.2021
  • Resolved conflicts between team members in an effective manner.
  • Recruited and trained new employees to meet job requirements.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Implemented quality control measures to uphold company standards.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Prepared deposit slips for all incoming funds according to established procedures.
  • Processed customer payments quickly and returned exact change and receipts.

Assistant Manager

Claires
05.2019 - 11.2020
  • Resolved conflicts between team members in an effective manner.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.

Cashier

Showplace Cinemas
05.2018 - 05.2019
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained cleanliness of counter area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.

Education

Associate of Arts - Education

Somerset Community College
Somerset, KY
12-2023

Skills

  • Complaint resolution
  • Cash handling
  • Communicating with clients
  • Resolving issues
  • Marketing
  • Safety procedures
  • Documentation and reporting
  • Time management
  • Partnership development
  • Shift scheduling
  • Goal setting

Timeline

Receptionist Administrator

Lifepoint Health
01.2025 - Current

Teacher

Children’s learning tree
09.2021 - 11.2023

Assistant Manager

Dollar general
11.2020 - 09.2021

Assistant Manager

Claires
05.2019 - 11.2020

Cashier

Showplace Cinemas
05.2018 - 05.2019

Associate of Arts - Education

Somerset Community College

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