Caitlyn Vickery
Fort Worth,TX
Summary
Dynamic hospitality professional with a proven track record at Doc B's Restaurant, excelling in customer service and conflict resolution. Expert in crafting high-quality cocktails and enhancing guest experiences, while training staff on service excellence. Committed to anticipating guest needs and maintaining a safe, efficient environment.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Head Bartender
Doc B's Restaurant
08.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Implemented efficient workflow processes during peak hours to enhance service speed.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on beverage preparation and customer service standards.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
Car Detailer
Carvana
08.2021 - 05.2022
- Conducted thorough vehicle cleaning and detailing to enhance customer satisfaction and vehicle presentation.
- Utilized advanced cleaning techniques and products to restore vehicles to like-new condition.
- Managed workflow efficiencies by prioritizing tasks and ensuring timely completion of detailing assignments.
- Trained new team members on best practices for vehicle detailing processes and safety protocols.
Education
Pursuing B.A. - Counseling Psychology
Southern New Hampshire University
01-2028
High School Diploma -
North Hills Private School
Millsap, TX01-2019
Skills
- Outstanding customer service
- Active listening
- Critical thinking
- Conflict resolution
- Anticipating guest needs
- Attentive service
- Suggestive selling
- Hospitality service expertise
Timeline
Car Detailer
Carvana
08.2021 - 05.2022
Head Bartender
Doc B's Restaurant
08.2020 - Current
Pursuing B.A. - Counseling Psychology
Southern New Hampshire University
High School Diploma -
North Hills Private School