Caitlyn Watkins
Shady Side,MD
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
Work History
Professional Residential and Business Cleaner
Cleaning Maid Easy
09.2023 - Current
- Conducted regular inspections of cleaned areas, identifying any deficiencies that required immediate attention or improvement in technique.
- Enhanced workplace safety by promptly addressing spills and potential hazards on the premises.
- Provided exceptional customer service to clients by effectively communicating needs and concerns regarding their facilities'' cleanliness.
- Collaborated with other team members to complete larger cleaning projects efficiently and effectively.
- Contributed to increased employee satisfaction with consistent attention to detail in cleaning tasks.
Medical Assistant /Front Desk Receptionist
Shady Side Urgent Care
07.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Customer Service Representative
Highs Dairy Store
03.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Food Service Manager
Royal Farms
06.2019 - 11.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 12 team members.
Education
High School Diploma -
Washington And Lee High School
Montross, VA06-2019
No Degree - Computer And Information Sciences And Services
Northern Neck Technical Center
Warsaw, VA06-2019
Skills
- Strong work ethic
- HIPAA compliance
- Listening skills
- Customer relations
- Reliability and punctuality
- Patient scheduling
- Cash handling
- Problem resolution
- Staff leadership
- Telephone etiquette
- Microsoft Excel
- Medical terminology
Timeline
Professional Residential and Business Cleaner
Cleaning Maid Easy
09.2023 - Current
Medical Assistant /Front Desk Receptionist
Shady Side Urgent Care
07.2022 - 08.2023
Customer Service Representative
Highs Dairy Store
03.2020 - 10.2022
Food Service Manager
Royal Farms
06.2019 - 11.2021
High School Diploma -
Washington And Lee High School
No Degree - Computer And Information Sciences And Services
Northern Neck Technical Center
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