Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Whalley

Royal Oak,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Manager/Assistant Social Media Manager/Event Coordinator

Rail & Anchor
07.2021 - 01.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Designed engaging visuals for Instagram Stories, increasing viewer retention rates and driving traffic to website content or promotions pages.
  • Assisted in the development of a comprehensive social media strategy that aligned with company goals and objectives.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coordinated schedules and timelines for events.
  • Coordinated with participating vendors during event planning.

Receptionist

P.LA Salon
02.2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Social Media Volunteer

Friends Of Foster Kids
02.2024 - Current
  • Organized charity-focused initiatives on social channels, demonstrating corporate responsibility and generating positive PR opportunities.

Waitress/Hostess

Pizza Nostalgia
08.2019 - 03.2020
  • Responsible for taking orders, serving food and drinks, cleaning the dining room and kitchen at the end of the night, upselling new wines, and taking orders over the phone.

Education

Wayne State University, Main Campus
Detroit, MI
12.2025

Macomb Community College, Center Campus
Clinton Twp, MI
05.2020

Skills

  • Video Editing
  • Time Management
  • Event Planning
  • Collaborative Projects
  • Customer Service
  • Attention to Detail
  • Community Engagement

Timeline

Social Media Volunteer

Friends Of Foster Kids
02.2024 - Current

Receptionist

P.LA Salon
02.2022 - 06.2023

Retail Manager/Assistant Social Media Manager/Event Coordinator

Rail & Anchor
07.2021 - 01.2024

Waitress/Hostess

Pizza Nostalgia
08.2019 - 03.2020

Wayne State University, Main Campus

Macomb Community College, Center Campus

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Caitlyn Whalley