Caitlyn Wilcox
Frenchtown,MT
Summary
Dynamic and reliable professional with a strong work ethic, honed at Famous Dave's Bar-B-Que, where I excelled in managing high-volume orders and ensuring customer satisfaction. Proficient in reservation software and committed to maintaining accuracy, I thrive in fast-paced environments while delivering exceptional service and fostering positive relationships.
Developed exceptional customer service and organizational skills in fast-paced environment. Expert in managing reservations and handling customer inquiries with focus on accuracy and efficiency. Seeking to transition into new field, leveraging transferable skills to contribute to different setting.
Personable and organized with knack for clear communication and customer satisfaction. Familiar with reservation systems and adept at managing booking details and handling customer inquiries. Poised to contribute to seamless reservation processes and enhance customer experiences.
Experienced with handling high volumes of customer reservations. Utilizes effective communication and problem-solving skills to ensure client satisfaction. Knowledge of reservation systems, customer service techniques, and adaptable to dynamic environments.
Overview
4
4
years of professional experience
Work History
Online Reservationist
Andrea's On The River RV Park
01.2022 - Current
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
Babysitter/Infant Nanny
Nevanna Pool
01.2025 - 05.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Pet Sitter/House Sitter
Self-employed
12.2024 - 06.2025
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Facilitated transportation to and from appointments.
- Increased client retention rate through excellent communication skills and genuine love for animals.
Take-Out Server
Famous Dave's Bar-B-Que
09.2023 - 03.2024
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Ensured prompt delivery coordination with drivers, resulting in improved overall efficiency for take-out services.
- Contributed to team success by assisting colleagues during busy periods or covering shifts as needed.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
High School Diploma -
FRENCHTOWN High School
Frenchtown, MT05-2024
Bachelor of Science - Business Management Online
Montana State University Billings
Billings, MT05-2027
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Patience and tolerance
- Professionalism and courtesy
- Reservation software
- Phone etiquette
- Customer engagement
- Strong work ethic
- Time management
- Problem-solving
- Animal empathy
- Pet care needs
- Order accuracy
- Cleanliness standards
Languages
English
Native or Bilingual
Timeline
Babysitter/Infant Nanny
Nevanna Pool
01.2025 - 05.2025
Pet Sitter/House Sitter
Self-employed
12.2024 - 06.2025
Take-Out Server
Famous Dave's Bar-B-Que
09.2023 - 03.2024
Online Reservationist
Andrea's On The River RV Park
01.2022 - Current
High School Diploma -
FRENCHTOWN High School
Bachelor of Science - Business Management Online
Montana State University Billings
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