Caitlyn Wileman
Port Royal,PA
Summary
Dynamic professional with strong customer service skills and experience handling cash transactions. Proven ability to manage high-volume situations while maintaining quality service and employee training.
Overview
11
11
years of professional experience
Work History
Crew Member
McDonald's
Mifflintown, Pennsylvania
05.2025 - Current
- Provided excellent customer service during high-volume periods.
- Assisted in training new crew members on procedures and policies.
- Resolved customer complaints in a professional manner.
- Managed time efficiently while multitasking several duties simultaneously.
- Prepared food items following safety and quality standards.
Lead Server
Boulevard BBQ
Burnham, PA
12.2018 - 06.2019
- Managed customer orders using point-of-sale systems efficiently.
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Assistant Manager
Nittany Minitmart
Mifflintown, Pennsylvania
05.2015 - 12.2015
- Assisted in daily operations and staff management at convenience store.
- Monitored cash handling and reconciled registers at the end of shifts.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated inventory management to ensure product availability and freshness.
Education
Juniata High School
Mifflintown, PA05-2014
Skills
- Customer service
- Employee training
- Point-of-sale systems
- Inventory management
- Cash handling
- Team collaboration
- Multitasking and organization
- Sales techniques
Timeline
Crew Member
McDonald's
05.2025 - Current
Lead Server
Boulevard BBQ
12.2018 - 06.2019
Assistant Manager
Nittany Minitmart
05.2015 - 12.2015
Juniata High School