Summary
Overview
Work History
Education
Skills
Timeline
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Caitlynn Booth

Beverly Hills,CA

Summary

Dedicated professional with expertise in front desk operations, customer service, and social media management. Proven track record of improving office processes and enhancing client interactions through effective communication and organizational skills. Experience as a Personal Assistant, Administrative Assistant, and Stylist demonstrates versatility and adaptability in fast-paced environments. Committed to contributing to the success of a dynamic organization.

Overview

6
6
years of professional experience

Work History

Medical Concierge

Dr. Ashkan Ghavami
Beverly Hills
08.2024 - Current
  • Handled customer inquiries concerning surgeries and aesthetic services.
  • Assisted with check-in and check-out procedures.
  • Coordinated appointment schedules.
  • Coordinated personalized guest services, managing appointments and travel needs.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Checked in and helped pre op patients for surgery.
  • Answered and directed incoming calls using multi-line telephone system.

Medical Concierge

Dr. Ben Talei and Robert Cohen
Beverly Hills, CA
12.2023 - 07.2024
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted visitors and provided them with assistance.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Scheduled appointments

Cosmetic Coordinator

Alta Vista Dermatology & Med Spa
Highlands Ranch, CO
06.2022 - 11.2023
  • Scheduled cosmetic treatments over the phone and after client consultation
  • Knowledge in various cosmetic procedures including but not limited to, Morpheus, Halo, BBL, Moxi, Sylfirm, PDO Threads, Botox and Filler
  • Prepared patients for treatment by doing Pre and Post calls and/or emails
  • Numbed patient's face, neck and chest for laser treatments
  • Knowledge in 10+ product lines including Epionce, Skin Better, Skin Medica & Elta MD

Surgery Scheduler

Olde Del Mar Surgical
San Diego, CA
12.2020 - 06.2022
  • Worked with operating facilities to schedule procedures on behalf of 2 General / Bariatric surgeons
  • Completed relevant insurance and other claim forms
  • Scheduled follow up appointments as designated by physician
  • Transmitted medical records and other correspondence by mail, email or fax
  • Had pre op appointments with all patients to best prepare them for what to expect before and after surgery.

Marketing Coordinator

Massage Concepts, Llc
San Diego
12.2018 - 11.2020
  • Carried out market research to detect consumer trends and preferences.
  • Assisted in developing content for websites, blogs, and social media platforms.
  • Developed and implemented marketing strategies to increase customer base and revenue.
  • Analyzed customer feedback to inform product improvements or new offerings.
  • Monitored market trends to identify opportunities for product development or improvement.
  • Organized events such as conferences, trade shows, seminars, and webinars.

Education

Licensed Esthetician -

School of Botanicals and Medical Aesthetics
Denver, CO
10.2023

Associate of Arts; Merchandise Marketing -

Fashion Institute of Design And Merchandising
Los Angeles, CA
06-2017

Skills

  • Customer Service
  • Communication
  • Organized and Efficient
  • Adobe, Excel, and Microsoft
  • Licensed Esthetician
  • Calm and Effective under pressure
  • Strong Work Ethic
  • Marketing

Timeline

Medical Concierge

Dr. Ashkan Ghavami
08.2024 - Current

Medical Concierge

Dr. Ben Talei and Robert Cohen
12.2023 - 07.2024

Cosmetic Coordinator

Alta Vista Dermatology & Med Spa
06.2022 - 11.2023

Surgery Scheduler

Olde Del Mar Surgical
12.2020 - 06.2022

Marketing Coordinator

Massage Concepts, Llc
12.2018 - 11.2020

Licensed Esthetician -

School of Botanicals and Medical Aesthetics

Associate of Arts; Merchandise Marketing -

Fashion Institute of Design And Merchandising

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Caitlynn Booth