Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlynn Cooks

Jacksonville ,FL

Summary

Proactive goal-oriented professional perusing full-time position that presents professional challenges and leverages interpersonal skills. Reliable individual well-versed in management/work flow facilitation with combined organizational and customer service skills. An organized and dependable candidate known for reliability, integrity, and swift capacity to learn and apply new skills successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.


Overview

3
3
years of professional experience

Work History

Guest Experience Manager

Cava
01.2025 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Streamlined front end operations for improved efficiency and reduced wait times.
  • Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and restaurant operations.

Supervisor/Cash Office Manager

Winndixie
02.2022 - 12.2024
  • Facilitate daily operations of the store, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team chemistry, efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Walmart Team Lead

Walmart
10.2022 - 11.2024
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues/prevent future issues.
  • Managed risks and mitigated potential issues through preventative action, proactive planning, monitoring, and timely decision making.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals.
  • Coached team members in techniques necessary to complete job tasks.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Education

High School Diploma -

Tavares High School
Tavares, FL
05-2024

Skills

  • Property management
  • Guest services
  • Team member development
  • Guest complaint resolution
  • Flexibility
  • Versatility
  • Adaptability
  • Cash handling
  • Administrative skills
  • Attention to detail
  • Decision-making
  • Effective communication
  • Relationship building
  • Procedure use and adherence
  • Conflict resolution/prevention
  • Financial record keeping
  • Cash drawer management
  • Teamwork and collaboration

Timeline

Guest Experience Manager

Cava
01.2025 - Current

Walmart Team Lead

Walmart
10.2022 - 11.2024

Supervisor/Cash Office Manager

Winndixie
02.2022 - 12.2024

High School Diploma -

Tavares High School

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