Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlynn Cruce

Lansing,KS

Summary

Multi-talented Data Entry Clerk seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent experience in data processing, coding and transcription. Skilled with strong attention to detail and accuracy inspecting orders and documenting inventory movements. In-depth knowledge of Word and Excel offering empathy, reliability and enthusiasm for satisfying customers while maintaining high levels of accuracy with proven ability to establish rapport with clients and exceed all sales goals.

Overview

7
7
years of professional experience

Work History

Sales Representative

The UPS Store
Lansing, KS
09.2021 - Current
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Organized sales paperwork presented proposals and finalized contracts.
  • Administered oath to document signers to obtain affirmation of truth.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed inventory counts and stocked merchandise.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Developed and delivered engaging sales presentations to convey product benefits

Sales Support Specialist

Focus Workforce Management
Lenexa, KS
05.2021 - 09.2021
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Tracked key metrics and developed spreadsheets and data models.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Collected local manufacturing, and distributions temp service data using various research methods to broaden results and optimize marketing strategies.
  • Created customized marketing materials to increase product awareness.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments

Inventory Clerk

Manna Pro Corporation
Kansas City , Kansas
11.2019 - 03.2020
  • Entered all customer orders and shipping/tracking records with over 99% accuracy, Received frequent commendations from department supervisor
  • Performed data entry for all invoices, mailings, and POs. Increased speed of all data entry tasks by 28% over recently hired Inventory clerks
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays with 99.9% accuracy
  • Used SAP and Excel to keep track of clients information and orders, updated accounts and monitored shipments to obtain and relay real-time information
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, creating reports and secured information by completing database backups
  • Generated and submitted invoices based upon established accounts receivable schedules and terms. Issued credits that received discrepancies on orders

Production Support Specialist

Hallmark Leavenworth Warehouse
Leavenworth, KS
01.2016 - 06.2019
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
  • Produced high-quality organized documents, spreadsheets and presentations with digitized records for internal and customer-facing needs by any team member with access
  • Established work schedules to account for changing staff levels for expected workloads for production equipment to assist business leaders with key decision making and strategic operational planning
  • Monitored inventory activities, including ordering, requisitions, stocking and shipment receiving to keep proper amount of inventory on hand, Keeping accurate records and reports, averaging 99.5% error free
  • Effectively communicated with different departments, including centralized scheduling area, and warehouse through using strong listening, open-ended questioning and appropriate response skills

Packaging Specialist

Hallmark Leavenworth Warehouse
Leavenworth, KS
01.2016 - 11.2017
  • Stocked and sorted packaging and replenished supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity levels
  • Packed gift wrap using any materials as directed by company specifications. Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
  • Accurately read, wrote and comprehended stock and bin numbers when locating product, maintaining 99.86% accuracy rate
  • Coordinated efficient organization, palliating and transportation of completed packages. Reviewed printed tickets or digital orders to get item numbers and merchandise locations
  • Operated 3,000 to 9,000-pound forklifts to transport materials and equipment
  • Stacked merchandise on both partial and full pallets, removed empty pallets from production floor
  • Wrapped pallets in stretch wrap and attached merchandise tags to prepare for shipping
  • Ensured forklifts were operational through performance of preventative maintenance and effective troubleshooting of malfunctions

Education

GED -

Kansas City Kansas Community College
Kansas City, KS
05.2014

Skills

  • Customer Service
  • Report preparation
  • Data entry and order processing
  • Verifying data accuracy
  • Account records management
  • Scheduling
  • Order picking and processing
  • Invoicing and Inventory Systems
  • Spreadsheet and database programs
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Public Notary

Timeline

Sales Representative

The UPS Store
09.2021 - Current

Sales Support Specialist

Focus Workforce Management
05.2021 - 09.2021

Inventory Clerk

Manna Pro Corporation
11.2019 - 03.2020

Production Support Specialist

Hallmark Leavenworth Warehouse
01.2016 - 06.2019

Packaging Specialist

Hallmark Leavenworth Warehouse
01.2016 - 11.2017

GED -

Kansas City Kansas Community College

Similar Profiles

CREATE PROFILE
Caitlynn Cruce