Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlynn Dempsey

Baytown,TX

Summary

Organized Assistant Coordinator with talents in office operations, time-management and recordkeeping. Adaptable and versatile to work on multiple projects simultaneously. Excellent understanding of operation, management and basic maintenance of office equipment. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Welcoming clerical professional with 6 years of experience in office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, and responding to emails. Accurate when entering information in MS Excel and keeping organized filing systems.

Overview

7
7
years of professional experience

Work History

Bereavement Coordinator Assistant

Faith Community Hospice
2017.04 - Current
  • Worked with supervisor to assess needs and determine best courses of action.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained employee records.
  • Completed initial intakes and follow-up assessments and coordinated resources and referrals based on assessment.
  • Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Tracked important information in MS Excel spreadsheets and ran reports or generated graphs using data.

Education

Associate of Arts - Kinesiology

Lee College
Baytown, TX
06.2024

Skills

  • Information Protection
  • Procedure Compliance
  • Data Analysis
  • Performance Appraisal
  • Administrative Support
  • Scheduling
  • Office Management
  • Correspondence Drafting

Timeline

Bereavement Coordinator Assistant

Faith Community Hospice
2017.04 - Current

Associate of Arts - Kinesiology

Lee College
Caitlynn Dempsey