Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlynn Edden

Hinesville,United States

Summary

I am very organized and proficient. I adapt quickly; learning new accounting procedures, methods, laws, and many other key knowledge points that helps create an easier work environment for those around me. I believe that having a strong knowledge base is the key to proficiency in the work place for both those above me as well as my peers. I am proficient in QuickBooks, Adobe software, Bookkeeping, and accounting. I perform exceptionally even under high stress situations. My desires is to have a position as a tax preparer and/or bookkeeper. I'm a team player, very reliable, strong, punctual, I have great phone etiquette, and above all I'm professional both to fellow employees as well as customers. I am authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Cleaning Crew Member

Shauna’s Cleaning Services
02.2024 - 06.2024
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Improved overall sanitation efficiency by implementing and maintaining proper cleaning procedures.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Streamlined operations by identifying areas for improvement in daily cleaning routines.
  • Performed cleaning and maintenance duties as directed.
  • Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
  • Managed inventory of specific cleaning supplies and made orders in time to maintain flow of cleaning and sanitation practices.

Team Leader Manager

Jumpshot
11.2023 - 02.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Lifting and removing heavy furniture and miscellaneous items from apartments, homes, and offices.
  • Routine moving and cleaning items.

  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Amazon Delivery Driver

Amazon
02.2023 - 11.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Pharmacy Technician

CVS Pharmacy
09.2017 - 10.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Hostess

Mulligans Bar & Grill
05.2017 - 08.2017
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Tax Associate

Wellmaker PA
12.2016 - 05.2017
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
  • Managed portfolio of assigned clients'' accounts, monitoring deadlines, payments, refunds, and other critical aspects of their financial health.
  • Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.

Crew Member

Wendy's
06.2015 - 07.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Graduate - General Education

Vero Beach High School
Vero Beach, FL
06.2016

Skills

    Pharmacy Operations

    Ordering and Stocking Medications

    Proper Labeling Procedures

    Verifying Orders

    Troubleshooting Malfunctioning

    Equipment

    Point of Sale Systems Proficiency

    Answering and Routing Calls

    Detail-Oriented

    Payment Processing

    Regulatory Compliance

    Verbal and Written Communication

    Recordkeeping and Documentation

    Data Entry

    Prioritization and Organization

    Patient Profile Setup

    Inventory Management

    Quality Assurance and Control

    Workflow Optimization

Timeline

Cleaning Crew Member

Shauna’s Cleaning Services
02.2024 - 06.2024

Team Leader Manager

Jumpshot
11.2023 - 02.2024

Amazon Delivery Driver

Amazon
02.2023 - 11.2023

Pharmacy Technician

CVS Pharmacy
09.2017 - 10.2018

Hostess

Mulligans Bar & Grill
05.2017 - 08.2017

Tax Associate

Wellmaker PA
12.2016 - 05.2017

Crew Member

Wendy's
06.2015 - 07.2016

Graduate - General Education

Vero Beach High School

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Caitlynn Edden