Summary
Overview
Work History
Education
Skills
Certifications & Courses
Timeline
Generic

Caitlynn Fussell

Plant City,FL

Summary


Results-oriented, solutions-focused professional with a proven record of accomplishment and a reputation for delivering results and accomplishing organizational goals. Able to work under pressure and meet deadlines. Committed to achieving the highest standards while consistently surpassing established objectives. Possess the ability to interpret, analyze, and synthesize information in order to solve problems and make recommendations. Resourceful and flexible; able to adapt to changing priorities while consistently meeting deadlines. Proficient in exercising good judgment, maintaining professionalism, and managing competing demands in a fast-paced and dynamic environment. Displays the ability to manage time and prioritize multiple tasks. Able to collaborate and establish relationships with internal and external partners. Excellent oral and written communication skills. Computer literate: Microsoft Word, PowerPoint, Excel, Outlook, Social Media, and the Internet. Proven to excel in high-pressure environments, adeptly handling complex customer inquiries and resolving issues with efficiency at Graybar Electric. Demonstrated mastery in verbal and written communication, alongside robust problem-solving abilities, ensuring seamless operations and enhanced customer satisfaction. Expert in telephone skills and conflict management, contributing to a positive and productive workplace.

Overview

4
4
years of professional experience

Work History

Front Office Receptionist

Graybar Electric
11.2021 - Current
  • Route calls for 11 different locations and direct customers to the correct department.
  • Run daily reports to ensure there are no issues with billing or pricing.
  • Work well with others to resolve any issues with orders.
  • Sort daily warehouse tickets to make them easier to find in the event of an error or emergency.
  • Ensure all outsourced tasks are being done correctly and resolve any issues I find.
  • Be able to think on my feet when issues with our phone or computer systems occur to resolve them and route any calls accordingly.
  • Plan, budget, and facilitate any office training or events.

Shift Manager

Panera Bread
06.2020 - 11.2021
  • Led day-to-day procedures such as shift changes, break schedules, customer service complaints, and more.
  • Work well under stress and with others. Dealt with cash counting, balancing tills, running EOD reports, and inspecting the store for maximum cleanliness.
  • Take inventory of all food and non-food items in the restraint to ensure we never ran out and kept customers satisfied.
  • Collaborate with others and keep a positive and uplifting attitude along with managing several tasks at once to maintain happy customers and employees.

Hostess/ Expo

Duke's Brewhouse
04.2021 - 08.2021
  • Provide timely and accurate wait times to customers.
  • Maintain a clean and comforting seating area along with specified zones in the back of house.
  • Deliver food orders timely and correctly to their designated tables.
  • Tend to any customer needs such as food corrections, drink refills, or other requests.
  • Work well under stress and manage several tasks at once.
  • Work well in team settings and be able to communicate effectively and concisely when correcting any errors or completing tasks.

Education

Bachelor of Arts - Business Management

University of South Florida
Tampa, FL
12.2024

Associate of Arts - Undeclared

Hillsborough Community College
Tampa, FL
05.2021

Skills

  • Telephone skills
  • Verbal and written communication
  • Listening Skills
  • Problem-solving skills
  • File Management
  • Professional Demeanor
  • Organization skills
  • Conflict Management

Certifications & Courses

  • Switchgear Assembly Training Course
  • Disconnects Training Course

Timeline

Front Office Receptionist

Graybar Electric
11.2021 - Current

Hostess/ Expo

Duke's Brewhouse
04.2021 - 08.2021

Shift Manager

Panera Bread
06.2020 - 11.2021

Bachelor of Arts - Business Management

University of South Florida

Associate of Arts - Undeclared

Hillsborough Community College
Caitlynn Fussell