Summary
Overview
Work History
Education
Skills
Timeline
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Caitlynn Gonzales

Surprise,AZ

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at In and Out Burger, demonstrating exceptional leadership and problem-solving skills. Expert in system administration and maintaining high safety standards, achieving a significant improvement in workflow efficiency. Skilled in technical support and fostering cross-functional teamwork, adept at driving performance and operational excellence.

Overview

5
5
years of professional experience

Work History

Level Seven Associate

In and Out Burger
02.2020 - Current
  • Train and Mentor New Hires and Lower-Level Employees
  • Implemented strategies to increase customer satisfaction, customer service, and engagement.
  • Managed efficient cash register operations, order processing, and order fulfillment.
  • Maintained operational, health, and safety standards per company policy and protocols.
  • Prepared multiple orders (grill, fries, board, drinks, etc.) simultaneously during peak periods with a high accuracy rate at all stations.
  • Meet all requirements for food preparation, food handling, and maintain a clean and sanitary work environment to avoid cross contamination.
  • Maintained well-stocked stations with supplies and condiments for maximum productivity.
  • Communicating effectively with associates in varying levels and shift roles.
  • Efficiently and accurately run shifts to ensure high productivity, to move orders, adhere to break requirements and shift changes, and maintain a consistent workflow.
  • Move employees into shift positions to ensure maximum use of time and talent.
  • Accurately balance and count cash drawers, while securing for lockdowns to adhere to safety and security protocols.
  • Complete required management training protocols, practice shift operations, and pass management training simulations with multiple store managers and differing sites.

Geek Squad Agent

Best Buy
11.2022 - 03.2023
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Maintained inventory of cell phones, laptops and peripheral equipment.
  • Provided support for network infrastructure and baseline configurations.
  • Inspected components for full power potential before and after updates.
  • Provided end-user system and equipment training.
  • Installed new desktop systems and migrated data to new machines.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Responded to inquiries by phone, email and walk-up requests.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.

Education

Bachelor of Science - Computer And Information Sciences

ECPI University
Virginia Beach, VA
01.2022

Skills

  • Security Protocols
  • System Administration
  • Technical Support
  • System Maintenance
  • Project Coordination
  • Cross-Functional Teamwork
  • Customer Service
  • Time Management
  • Software Installation
  • Hardware Configuration
  • Analytical and Methodical
  • Effective Communication
  • Problem-Solving

Timeline

Geek Squad Agent

Best Buy
11.2022 - 03.2023

Level Seven Associate

In and Out Burger
02.2020 - Current

Bachelor of Science - Computer And Information Sciences

ECPI University
Caitlynn Gonzales