Caitlynn Huven
Hulett,WY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
08.2024 - 01.2025
- Managed reservations to optimize seating and minimize wait times.
- Enhanced atmosphere with attentive service and personalized attention.
- Implemented feedback mechanisms to continuously improve service quality.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Agent
Best Western Inn
06.2024 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Facilitated welcoming environment, greeting guests upon arrival.
- Developed and maintained positive relationships with guests for satisfaction.
Server/Host
Sushi Boat
02.2024 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager on Duty
Budget Inn Laramie
09.2022 - 11.2023
- Coordinated cross-departmental communication to enhance operational efficiency.
- Facilitated conflict resolution among team members, promoting harmonious workplace.
- Elevated customer satisfaction by addressing concerns promptly and professionally.
- Resolved operational issues swiftly by analyzing root causes and implementing solutions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
No Degree - Psychology
University of Wyoming
Laramie, WY05-2026
High School Diploma -
Hulett High School
Hulett, WY05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Team collaboration
- Staff training and development
- Sales and marketing
- Critical thinking
- Data entry
- Effective time management
- Detail-oriented
- Reservation management
Timeline
Server
Olive Garden
08.2024 - 01.2025
Front Desk Agent
Best Western Inn
06.2024 - 08.2024
Server/Host
Sushi Boat
02.2024 - 04.2024
Manager on Duty
Budget Inn Laramie
09.2022 - 11.2023
High School Diploma -
Hulett High School
No Degree - Psychology
University of Wyoming
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